Reviews
After purchasing a used BMW from a private party, I took it to Chapman BMW Chandler to get an oil change and service and to check on a problem caused by water leakage into the car. They did a great job in finding and sealing the sources of the leaks by sealing the leaks and testing them until all were found. I was pleased that they took the time and effort to find all of the leaks at no additional cost beyond the replacement cost of the stereo amplifier which had been ruined by the water that had leaked into the trunk where the electrical components are located. Kudos to Mark Ostaszewski and the rest of the service department. They will be my go-to service department for my BMW's here in AZ. When I'm in the market for a new car, I'll be dealing with Chapman BMW Chandler, and specifically with Tarek Mosalli.
Tony Disalvo is a great thoughtful service advisor
Jeff worked his magic again and helped us get our son his first car. We have bought so many cars from Jeff and every time I know he is going to take care of everything. Most importantly, I trust Jeff and know he is looking out for his customers. Extremely satisfied customer!
I went to Chapman just to look at a 5 series, however, the sales experience was perfect. perfectly perfect. I cant describe it any other way!
This is the beginning of the journey and it was good but looking forward to the European delivery.
I always get the best service in chapman BMW chandler. All the employees are very helpful, nice and friendly. Thanks for always making my visit to Chapman BMW a nice experience
I was able to get my vehicle repaired in hours! I appreciate the hustle and awesome service from Joe Murch.
Emily’s assistances in purchasing my car was greatly appreciated. She detailed the great features of the car. Best of all she delivered the car, synced car with phone and garage door opener. She demonstrated the features and set them up for me. This car has many items that were not available on my previous 2019 BMW. When I need additional information I know I can see a BMW genius.
Steve was the best providing personalized service with no pressure!
My experience of getting all Services done was grest.
Andy is a GREAT service advisor. I have work with him for several years and have found he goes above and beyond the service level I have ever had with all the BMW dealership (7). I trust him and he has never let me down!
Mark always explains in detail the services and cost. I have never had a problem and highly recommend Chapman!
I worked with Steve Berg to lease a 5 series BMW. This was honestly the most enjoyable car experience I have been through. Steve and team were extremely knowledgeable, did not use any form of high pressure sales and made me feel like part of the team throughout the process. I will continue to work with Steve and Chapman BMW for many years, truly an awesome experience.
Came in from a road trip with the check engine light on and al was really helpful and straightforward. Kept us updated frequently throughout the process.
After some challenges we had with another sales person Steve Berg came in and made this one of the best car buying experiences I have had with Chapman BMW which we have purchased 13 cars from since 2005. Both Steve and the General Manager Shane O'Hanrahan took my deal very personally and made sure that ally my needs were met and I received a deal that I could not believe. When you have a GM like Shane and he gets involved and a salesman like Steve Berg who both came together and overcame all the challenges I previously had and to have me praise them both in their professionalism and caring they showed is a real testament to the quality of the Chapman BMW of Chandler group. I and my wife could not be more pleased in the way we were treated and I have never had a salesman and a young man from the Genius department deliver the car with all the paperwork and they showed my wife every detail of the car and how to use each system on the 2020 330i this truly brought a smile on my face and the challenges we previously had all seemed to have been forgotten. Chapman BMW of Chandler and Steve Berg and GM Shane have earned a customer for life with my wife Joan. Thank you again plus all the others that made this deal work
From the minute I arrived at the Dealership, the BMW Genius helped me until the sales advisor was out of a meeting. The Genius and sales advisor answered all my questions and showed me the complete inventory to find the car I wanted. The rest of my experience was just as smooth with no hassles.
Rene is an exceptional service advisor! He got me in and out quickly. Gave me a loaner so I wouldn’t have to wait. The people at Chapman are top notch!!!
Excellent service and experience
Thank you Mark O. for being so courteous and professional during our recent visit. You are the reason we keep coming to Chapman BMW Chandler year after year. Joe and Jane
For being in the middle of a re-model, these guys are really running a smooth operation. Excellent service!
The service completed on my 335is was exceptional as always. Thank you. My service advisor Jacob Malburg continues to be very professional and caring about all my needs and concerns. Thank you.
Jeff recently helped us purchase a vehicle, and not only did he work magic for our deal, he literally performed a magic trick to entertain our 2 yr old! She was amazed! We had a truly pleasant experience from start to finish and will recommend Chapman BMW to all of our friends and family. THANK YOU for making our dream a reality. And special thanks to Jeff for going above and beyond, running all over pulling vehicles from turn-in and everywhere possible to ensure we had the perfect fit for us- our little one is still in amazement over the vanishing nickel :)!
We showed up at 6pm on Saturday night. Nick was soooo helpful and not in a hurry. Him and Tyler were patient knowledgeable with my husband and I. We are technically challenged and they were great. Tyler my Genius is even going to come 100 miles to help us continue to learn about our x3. We left about 1 hour after they closed and everyone was very appreciated.
Excellent service
I've been taking my BMW to Chapman BMW since I purchased my 528i. From the he very beginning, I've been very impressed with the service I have received. In particular, Andy Rummel, my advisor, has been very forthcoming, qeasy to work with and communicative. Andy gets back to me quickly and always provides timely and accurate information regarding service to my BMW. My next vehicle will be another BMW because of Andy.
My service adviser, Andrew Rummel is great. I trust him to give me above and beyond service advise. I have worked with him for the last eight years. He is always looking out for me, get the job done correctly and completely as well as making sure the job is done well but also checks my car over to make sure that I might need additional work done as well as letting me know what work needs to be done now or when in the future. He looks out for me and is very trustworthy. He is one of the reason I use Chapman BMW in Chandler as my go to service adviser.
The service team is very courteous and keeps us informed every step of the way. Vince and his team go above and beyond which is greatly appreciated.
I actually called the General Manager and he answered his own phone.?? This speaks to the level of commitment to there customers. This is my third BMW and I am was very impressed by the BMW genesis’s they were very helpful.
Friendly service even while under construction. Thanks Tony
Service at Chapman Chandler was above and beyond awesome! Thank you for all that you do. Bernard Gowdy (X2)
Mike R. and Brandon H. hit it out of the park. The highest praise I can give is that they keep a simple service simple. I will be back.
Jeremy was excellent at assisting me with the service of my car!
Joe Murch did an outstanding job of making sure my recent visit was a satisfying experience.
I had two problems that required me to bring my 7 to the dealership. I was getting a low coolant light and the lights on my gear shifter were intermittently going out. Now I could have added the coolant myself but the coolant screw on lid would not budge. Tony DiSalvo is my Service Rep. He took care of the coolant problem and because this is a BMW dealer they knew my shifter was covered under warranty. Had I taken it somewhere else? I probably would be pulling the cost of the shifter out of my pocket. So thanks to Chapman Service and specifically Tony DiSalvo for the great and professional treatment
I was very happy with the friendly, professional, timely (very respectful of my time) and informative service that I received from Mark O. And Tanner W. I left with more information about my vehicle than I knew going into the service. I highly recommend the Service Advisor, Service Technician and Service Center!
Fast easy schedule, intake, loaner and diagnostic/service. Mike Reeves Communication updates, confirmations make the process seamless for the customer. Always a great experience working with him!
Tony Disalvo’s customer service was exceptional! His kind and patient approach was very much appreciated. He’s a relationship builder and is very empathetic. Thanks for the great service Chandler BMW provided to me!
Toni is my representative. He kept me up to date on what was going on.
I would have given a 5 rating but, I received an initial charge of $200 for an oil change, but had to alert the service tech that my car was still under the 1 year CPO warranty. Luckily I remembered otherwise I would have had to pay the fee. He did double check and the warranty was still valid. I did enjoy the video of what was being serviced on my car. He found something that I never would have noticed. Thanks for the great service.
I've purchased 2 vehicles from Chapman in recent months they have revised there Service approach and I want to give a high 5 to Vanessa the service manager & my service advisor Joe Murch they stepped up and made our visit the best experience I've had at a dealership in long time I will be a Chapman Customer for many years Great Job guys!
Tony DiSalvo goes above and beyond for me on my servicing needs. He is the only one that I will deal! Thanks again Tony for your great customer service. I appreciate you!
Joe was friendly and knowledgeable. Even under a remodel, service was great. Thanks, Mark
Joe Murch is an excellent service advisor and I very much appreciate his effectiveness
Our service representative is Jacob Malburg, he is always professional and provides us with great service and always has time to discuss the impacts of the service report. I recommend him for anyone who has purchased a new or used BMW.
Thanks to Joe Murch for keeping my car in great shape!
Fast service and very friendly service advisor.
Just a shout out to my graves for being such a great service rep!’
Mark and the staff were courteous, and they made every effort to make it a pleasant experience. I liked being able to see the video of the service, and it was nice being kept up-to-date on the progress of the service via their app.
Andy Rummel is the best! He is always there to help with any questions or service needs fast and always makes it a smooth process!
I've been a long time BMW owner (28+ yrs) and can count on my service mgr. for great service.
Knowledgeable, Personal , and professional
Vince was great to work with... he was friendly and explained the process to get the repair done.
Great
I purchased 4 new tires for my BMW X5 and Service Advisor Tony Disalvo was able to accommodate my schedule and provided excellent customer service. He also worked with the Tire Manager to price match to provide me with a lower per tire price. 5 star service with Tony! I will definitely be taking my vehicle back to Chapman in Chandler for future service needs.
Very professional and informative system to inform and educate car owner on status, service needs and information about what parts needed do and why they need replacement.
Tony was helpful, accommodating, and a great service advisor
Renee in service was extermely helpful. He was professional and honesty. He kept me uodated on status of service.
Jeremy Wittig is a great service advisor. Very professional and stays on top of getting the car serviced quickly and any repairs or scheduled service done in a timely manner. The mechanics do a great job. Always taken my X3 to Chapman BMW Chandler.
Jeremy was great kept me well inform of all the services needed.
Rene is a great service adviser. Every time I call he takes the time to listen and gets me an appointment right away.
My experience at BMW Chapman is always special. It started when I pulled in for service; I was offered coffee. I'm not sure of his name but thank you. My service guy, Andy was very professional. I also had a great experience with my sales guy Loc. I came in for service but ended up buying a new car. Keep up the awesome job guys. I'll be back and will spread the word about the outstanding service.
Rene helped me out with an unexpected battery replacement yesterday and provided excellent customer service! I appreciated his professionalism and ability to get me in and out of the service department.
Tony Disalvo is the best Service Advisor! I drive over 20 miles to service my BMW's with him, when I have a BMW dealership about 3 miles from my home.
Professional and polite experience.
bmw chapman is a great place for service. Vince Adams is always helpful, friendly and knowledgeable and great asset for BMW.
Excellent manager of sales who works with each salesmen to ensure customer gets the car he/she wants at the price that works for them. Excellent team work.
Thanks for taking great care of my car!
very well taken care of by andy and the other workers thanks to all always pleased to come to chapman for our service thanks
Great Experience
Tom Wojcikdid an outstanding job with my request. I have always dealt with Karl Muik in all the BMW's I've purchased from Chapman but Karl is out for a medical leave, and he forwarded my request to Tom. Technical, professional, expert, and customer friendly would describe my experience yesterday afternoon with my 2020 X3 M40i solution. Tom, quality job well done without exception! Thank you Karl for stearing me to the X3 M40i product. Thank you Tom for all, and BMW for a fantastic product, beyond incredible!
I have always had GREAT service with my BMW. Mark O is top notch! He consistently communicates the status of my car and explains everything in detail. I will ALWAYS purchase my BMW's from Chapman just because of the service!
Service department was very polite and professional. Interesting format applied when explaining Services performed. My car was in really good hands.
Outstanding as always. Mark is great!
Jason was exceptionalduring Visit taking care of recalland other items.
Ok
Andy was really awesome. Provided me with honest opinions about the repairs and reasonable explanation.
Thank you to Jason and technician Joshua for taking the usual great care of my vehicle and me! All issues were addressed and taken care of. Thank you for all the courtesies that you gave me. It is always a pleasure doing business with your service department! Happy Holidays!
I took my X5 M50i for a recall servicing. My Service Advisor, Jacob, did an excellent job of coordinating the check-in, updates and delivery after the servicing was completed. I was kept informed at all times via email and video clips. My car was thoroughly washed and cleaned before it was delivered. At the time of delivery Jacob drove my car to where where I had parked the courtesy car and helped me transfer things from one car to the other. A thorough point to point service. I am very pleased. Thank you.
Andy always does a great job and gets my car back on the road in a timely fashion.
Jacob in service at Chapman BMW in Chandler did an excellent job. Thanks for the great experience.
Thank you Mark for helping me get my tire replaced so promptly on a holiday weekend. You are the best!
I just purchased my 4th BMW from JJ and he is amazing. I had my heart set on purchasing a different car this year as I had had 3 previous BMWs but, once again, JJ found me the perfect car that is unique, feminine and drives perfectly. He is so patient and worked so hard to find the car that would fit my budget and personality. Thanks JJ!
Excellent experience. Tony did everything I needed in a friendly, professional manner.
Tom with internet sales and Andrew in finance are amazing, buying my car was hassle free, I test drove and made my purchase in less than three hours, I would recommend BMW Chandler to anyone interested in purchasing a new car! Thank you again for the great service!
Jacob does good work, he attends to the needs of the customer without delay. He is very considerate and passionate about your experience at the BMW facility. Whenever, I need repairs he is upfront about the cost and when the vehicle will be ready. I appreciate working with him every time we meet. Thank you Jacob your professionalism and dedication to your work is great.....
Chapman has top notch customer service. They keep you informed on the status of your vehicle by sending you a video transcript of the inspection. They are thorough and go above and beyond. Justin was my technician and he was excellent.
Tony Di Salvo has been my service advisor for twenty years. He goes the extra mile for me with honesty and integrity. I have trusted Tony explicitly for all the work on my BMW's. Also my 2014 X3 looks almost new after the great detail work!
Thx tony Disalvo for another great service appt. always a great experience thx tony!
Excellent service as always.
As usual, Jeremy was efficient and courteous - plus, he is fun to chat with...I had to wait longer than expected due to a reqired software update, and he offered a loaner car so I could go for lunch. I highly recommend Jeremy. Thanks, again, for a good service appointment.
Excellent service starting with my consultant Tony DiSalvo .plus the service crews. Enjoyed the waiting area with premium coffee and more. Always appreciate driving off in a freshly washed shiny vehicle. Gunther.
Mr. Jacob Malburg is a great service advisor. I appreciated his cooperation.
I went in for what I thought was a malfunction in my windshield wipers. As it turns out, I had a third party replace a crack in my windshield and they broke my sensor to my wipers. Jason B. was the most helpful and considerate. He explained the process and likely outcomes. He even worked with my insurance company to make sure I didn’t have to come out of pocket for the repairs. That kind of service alone is worth returning!! I am sure I’ll be back soon.
EXCELLENT "AS ALWAYS" IN EVERY WAY. TONY IS THE BEST.
please thank Jeremy Wittig for the assistance he provided during my recent service. He is an excellent representative for the dealership.
Deliver excellent Customer Service. I recommend Chapman BMW Chandler.
Happy to have Andy as my Service Adviser. He is always very pleasant, extremely helpful, and professional in every way.
As always, my service advisor, Andy Rummell, took excellent care of myself and my car.
Joe M. was my service tech and he was committed to helping me resolve a tricky electrical issue with my 2018 X3. He kept me informed hourly and offered options for ways to keep me comfortable during the 3 hour wait. When the issue was diagnosed, the dealership was able to obtain the necessary part, but again, I needed help deciding how best to proceed as it could not be resolved until the next day. Since I was traveling across country on my way west, I really needed this part. The dealership was able to provide me with a Lyft to my friend who lives 45 minutes south. I was able to return the next morning after the part was installed and the issue resolved. I felt comfortable with Joe's attention and concern not only about resolving this issue to my satisfaction but about my personal welfare and safety for my continued journey west.
I can't say enough about the level of service I receive at Chapman BMW in Chandler. I have been servicing my cars there for the past 10 years. During that time Mark Ostaszewski has been my go-to guy. I have never had a disappointing experience with him guiding my service process. He is both professional and personable, a perfect blend for understanding some of the more technical aspects of my car's servicing. They now have a video update that shows your car on the lift and the technician filming and commenting on all the checks underneath. Amazing as always.