Reviews
As usual, great service from the Chapman Team, Les by Tony in the Service Department. Thank You!
I’m dealing with the BMW of Chapman for the past 15 years. I love the way they treat a client and I’ll service.
Chapman BMW’s Service Advisor Tony DiSalvo is absolutely top-notch in all service categories across the board. He is the epitome of professional customer service and exemplary communication!
Such an awesome and easy experience. I am really impressed with the service I received. Steve Burgess.... give him a raise! He is fantastic
The service at Chapman BMW by Cesar was a great experience and professional.
Jeremy Wittig is the BEST!
Good communication and service
Tanya is an wonderful person, best experience ever!
Worked with Chris - was absolutely PHENOMENAL to work with - would recommend going to him for any needs!
Kevin took care of ordering and installing new tires for my vehicle. The pricing was better than what I could get at Costco or discount tire for custom wheels. I also was given rebates from the tire manufacturer and from BMW! As usual great service excellent, customer service!
Kevin took care of ordering and installing new tires for my vehicle. The pricing was better than what I could get at Costco or discount tire for custom wheels. I also was given rebates from the tire manufacturer and from BMW! As usual great service excellent, customer service!
Marci was great to work with very professional and friendly great experience buying the vehicle from her ??
Loc was great. I had question after purchasing a car and he was very respectful and explained it to me in a professional manner explaining the numbers to me once again after having the car for a week.
Had a terrific new car purchase championed by salesperson Susan Otto. The vehicle I wanted wasn't even in their inventory, and she and staff managed to make a dealer trade in record time. Negotiations went smoothly, and man, you should see the magnificent and enormous showroom !! I've bought a lot of high end cars (over 150) in my time, but have never experienced a showroom as large, clean and well designed as this one. Great lady to buy a car from !!
Repair was quick and Joe got the car washed. Very happy
Joe is fantastic and has taken care of us since Day 1. We love Chapman BMW.
I hit a curb and did a lot of damage to my 2013 328i bmw, and Fredie my service advisor kept me informed on my car my insurance company sent 3 different adjuster to take pic I know it was a big headache for him he never complained my car was at bmw of chandler fir 5 weeks.
The service I received from my latest visit to Chapman BMW was excellent. Cesar, the service advisor that was assigned to me, was helpful, knowledgeable, and courteous. He took great care to make sure my needs were met.
Mike Reeves and the service crew did a great job.
Chris Neis was very great to work with from the beginning of selecting the model, custom ordering from the factory, keeping us appraised during build and transportation to Chapman BMW. Living out of the city and taking delivery on a convenient day for us, Chris even came to work on his day off to assure we had the best experience on the delivery. Thanks for the nice experience.
Friendly service advisor. I love that they send me a video of my car’s inspection so I can see exactly what is going on. I’ll always keep coming back to Chapman BMW!
Fredie my service advisor had so much patient with my insurance company it took 5 weeks to get my claim resolved
I was given great service with communication along the way.
Mike Reeves is an excellent service adviser.
Thanks you Shane for your amazing team! My husband and I were down May 20 and purchased our 4th BMW. Andre, Ale, Farris and JJ are the team of the hour.
Always receive good care from here and Jeremy.. thorough explanations and great service
Everything very professional and friendly. Really appreciate being on time. Nice waiting area. Car wash is a bonus.
I cannot say enough about the service I receive from my service representative Mike Reeves he is always courteous and knowledgeable consistently every time I have my vehicle in for service. Mike always returns phone calls in a timely manner to answer any questions and concerns we have. Highly recommend!
Tony has been my service adviser from the beginning of BMW ownership. He is always quick in returning my calls and makes an appointment that is convenient for me. Maintenance or repairs are adequately explained as is an estimated cost. No surprises. And work is done adequately and I am on my way. Chapman is lucky to have Tony.
As always, Tony DiSalvo was excellent! Great service!
As a new BMW owner, I was apprehensive about visiting the dealership for repair issues. I didn’t know what was wrong however Jacob Marburg, my advisor calmed every fear and walked me through the process. Not only was he professional but he walked me through all the issues found and the importance of the repairs. Not only was I given hard copies of what was discussed, I was also sent a video of the inspection. Jacob was amazing and I am now a proud owner of a perfectly running vehicle! Thank you BMW for making this stressful situation, one of the best ever. Jacob, you are a blessing!
Awesome service! Honest and professional!
I had front brake pads replaced, Joe provided excellent service and I didn’t have to wait long for service completion.
I always have a good experience when I bring my car in for service. I never have to wait a long time, everyone is very helpful and knowledgeable . If I don't have an appointment and I need a question answered, I drive into the service area and I get help imediately.
Everything was beyond what I expected.
David Preuss made the buying experience a pleasure! Informative, efficient and gets right to the point. Thanks for the white glove treatment David - you made purchasing a brand new BMW a great experience!
Janelle is fantastic. Courteous and knowledgeable.
The service advisor Ladell went above and beyond. He got me a loaner car due to not knowing how long it was going to take to get my car repaired. He kept me updated along the way. He is just great. The techs are are also wonderful as my car rides great again.
Mike Reeves is an excellent service adviser and a asset to Chapman BMW.
Jerermy at Chapman BMW Chandler, he is always excellent service job. I appreciated for his faithful performance of duties and the satisfactory explanation for the costs.
Service advisor was attentive and courteous and kept me informed. I very much appreciate his dilligence!
Repair was completed much quicker than estimated and cost about half to original estimate, as a replacement was not needed
Mike was very helpful and completed my service with updating me along the way.
I'm happy to have the security of run flat tires as I travel. The complete information received on my choice of tires gives more confidence on road travel.
Routine car maintenance is a task I rarely enjoy. Except when I work with people like Ladell at Chapman BMW. He made the whole process so painless and fast that I could hardly believe when I got the note that my car was ready to be picked up. That sort of care is the reason I will be coming back to Chapman! Thanks Ladell!!
He has become a trusted friend.
Professional On time At expected cost
Service done right, friendly and caring staff.
Ladell Player was great and very friendly. Everything was done in a timely matter.
Tony DiSalvo has been my service representative for 20 + years. I always know he will help me and ensure my timeline is met. He is always prompt, courteous, informative and friendly. My car is in good hands! Thanks, Tony.
Originally I mistakenly scheduled at Camelback Chapman. It took approximately 1/2 hour hold time only to be transferred with the party having to call me back. When I realized my error I contacted ChapmanChandler via ph # Ive had since purchase of my BMW. I spoke with Jonelle within 2 minutes, scheduled, and came in the next day. She had warned me it might take 3 hours and I was immensely pleased that it was completed in half that time along with your courtesy check. You have an outstanding service team.
This was my first time at Thai dealership and I feel I would go back again, everyone was friendly and accepting and my particular sales person was great and didn’t try sugar coating anything. Great respect for being honest and truthful instead pushing for the sale.
Great service by my service manager (Tony). Kept me current on cars status. Very friendly.
Best technician Keith.
Thank you Kevin for your help with my 340i ????
Tony DiSalvo is my service advisor and he is great. Thank you very much Tony
Tony DiSalvo has been my service manager for over 20 years and witrh 4 or 5 cars. There has not been a single time in which I was dissatisfied. Tony is always helpful and adheres to my schedule. I trust him to do what is needed to be done.
My service advisor Joe Murch is impressive in handling my vehicle needs. He is very attentive to my concerns, provided awesome communication and delivery of the vehicle is impressive
From the greeting through the next 24 hours of our BMW i4 car purchase (first-time Beamer-owners!), Tanya was friendly, straightforward, and exceedingly knowledgeable about the BMW product. My husband and I never felt pressured, only impressed. We are so thrilled with our new car and will definitely seek out Tanya and Chapman BMW in the future as we consider car purchasing options. From the Sales team to Finance, and finally to our Genius tutorial, we could not have had a better overall experience than we did with Chapman BMW. It was, to-date, our best car buying experience. Thank you!
Jeremy is fantastic to work with. He is the only service advisor we work with. He makes sure that we are kept updated with the progress of our repairs, and is quick to respond to any of our concerns. He takes the time to answer any question we have.
Rene was all that you want when you need to have your vehicle serviced. The tech video and explanation was very helpful
We have been going to Chapman BMW for years, I think actually now a decade?! We keep going back b/c they are treat us so well. We have become friends and I enjoy both Bob and Jason! They have sold us all three of our kids cars to us as well. Just bought an all electric car from them and I LOVE it! Thanks BMW team for going above and beyond to make sure I get the best deal!
Always super helpful and great experience. Thank you!
Tony DiSalvo always delivers exceptional service which is why I always come back to Chapman BMW.
I have had nothing but the best service from the Service Department. From the time I drive up to Tony handing me my keys after service has been completed. Theeee best!!
The issue required rear wheel rebalancing and was handled in a timely manner by Mike and his service team. Thank you, the issue is resolved and the car exhibits less vibration.
Great customer service and always ready to help
Jonelle is a great and knowledgeable advisor. She is always kind and a pleasure to work with.
It’s been a hard few years for everyone. And car dealers and parts and inventory are included. My car needed several parts and would have left me without a vehicle for an extended period of time. The team found a way to make it much easier on my family and completed all the work that was required. They went above and beyond for us and we appreciate it.
Excellent experience.
Erick Toledo is a 5 Star Service Advisor. He truly cares about his customer, explains items throughly, experienced & well rounded. Appreciate time taken with me and tried to figure item out. Thank you!
Love my service advisor Joe Murch. Outstanding work performance from beginning to end. Communication is a must with me and he’s gone far beyond my expectations. Kudos!
Nuoy and team did a great job in keeping me up to date on the order of my new BMW X1. Once received Nuoy and the finance team made the paperwork process fast and easy and then gave me a walk through of my new car. This was my first BMW and i could not be happier. I love dealing with Chapman dealerships!
We had our windows tinted and Kevin took care of everything . It was fast and easy. Our salesman Metin came in on his day off to say hello to us. How nice is that ?
The service I received was extrodinary as always.
Service took longer than expected. Tony was fantastic kept in the loop most of the time. Gave us loaner due the time to fix our X3. Tony made the experience much better than it was.
This was my first time using this dealership. My service writer Franki was most kind and very helpful. He answered all of our questions and made sure everything was taken care of in a reasonable time.
Kevin was my service representative and I think he does a great job. He explains everything and treats me with respect. In fact I had him one time before and I waited till he was on duty to bring my car in so thank you Kevin.
Service
Joe Mulch our service advisor is top notch.
Very personable and professional. Every piece of the buying process was the easiest I have experienced.
I went in for service because my service light was for service in March. I missed the March deadline, so I went in April. Because the light went from yellow to red. I need an oil change and air conditioner checked. The oil change and air was done. I noticed later that the red light for service was still on. I went back for service to get the red light taken care of, which needed a filter. The filter was replaced and no more red light. My service representative was great.
We had the best service experience yet with Ladell. He was great. We will request him in the future. Thanks!! Matt and Lori Zelones
It's a pleasure to visit Chapman BMW of Chandler. I enjoy working with Eric Toledo, he always has a smile and a handshake to greet me. This last visit he was able to get me in and out so fast that I was able to make it to work with time to spare. Thanks Eric, thanks Chapman BMW!
We ask for Joe Murch for our service coordinator because of his excellent knowledge of BMW products and attention to detail. Our X7 is the third BMW he has taken care of for us and we will keep coming back to him. Chapman is lucky to have Joe on their staff.
Kevin is my service advisor. He did a great job at keeping me informed of the status of my car and taking care of all my needs. I appreciate his service.
Jacob is exceptional service advisor
Thank You Metin Gurbuz for notifing me that a Aventurin Red 430i came in. Without him call I wouldn't be driving my Awesome car. He went above and beyond by staying late and even coming in on his day off to make sure delivery went smoothly. I was also impressed beyond words by Farris in Finance & the Managers that came and greeted & Thanked me. Mike Reeves of service has always done and outstanding job through the years. Being this 430i is my 3rd BMW I look forward to continue to look to him for my service for years to come. Chandler Chapman dealership is outstanding. Thank You to all involved in my purchase.
I wanted to express my sincere thanks to Jacob (my service advisor) for the excellent customer service. Not only in my BMW service on Friday, March 31st but Jacob went above and beyond and loaded up my BMW with my Lowes purchases. While my car was being repaired, Jacob provided a loaner and off I went to Lowes to purchase garden supplies, salt for my water softener (four 40lb bags), bathroom fixtures, etc. Once I received the call from Jacob that my car was ready there was not time to go home and unload as I was just a mile away from the dealership. While my car was being washed, Jacob unloaded the loaner and loaded up my car with my purchases. I was tired and worn down from a hectic work week and Jacob was wonderful! I appreciated this very much. He made my day. Please recognize Jacob as he went above and beyond and made me feel so much better. Thank you, Nancy Sumrall 480-225-3792
I brought my car in to have my front brakes replaced. Chapman BMW has always and continues to sent pre inspection videos; which is great. Attendant Laudell’s service was great as well. Thanks for everything you do.
Having Jeremy Wittig as my service rep is the reason my wife and I go to Chapman for car service. He is knowledgeable, honest, and a fantastic human being. He needs a raise or some type recognition for his work.
Our salesman, Metin, was the best. From choosing the car to its actual delivery, he was always available to answer any questions of concerns. All of the departments were helpful with the purchase of out car--financial, service and genius. This is our 8th BMW and our best experience ever.
I have bought many BMW's from Chapman BMW Chandler and continue to return due to the great service and professionalism. Our sales associate John Wayne is knowledgeable and very professional. John made the process easy and seamless.
The curtesy inspection was nice to know. The manager was easy to talk to and provided good feedback. The video was interesting and helpful. The customer supplied parts was a plus The lift back home was helpful. We trust the work was done w top quality. We were impressed.
I appreciate his customer service and giving me a loaner vehicle and selling me about BMW's finance arm.
I already did this review earlier this week for Steve Burg
Brought my car in for a recall fix which took about two hours. During that time, I chose to wait in their very comfortable waiting area. Ladell, my service advisor, kept me informed and explained technical details in a way I could understand. The video the mechanics routinely make shows the exact status of the undercarriage and tires. I feel confident that my vehicle is getting the care that it needs.
Just wanted to take minute and tell you that Mike Reeves has always been the best! No matter which of our BMWs we bring in for Service Mike ensures that we always receive the best of Service and nothing is overlooked. Mike has the greatest Customer Service attitude that can be provided and is truly an asset to Chandler BMW!
The Service Writer who helped me, Ladelle, was fantastic! Very friendly and helpful and kept me updated the entire time my vehicle was in the shop!
Jeremy worked dilegantly and was a great help with the repairs. He kept in contact while we were out of town and served us well. He is a good employee for your firm.