Chapman BMW Chandler Reviews
great
Dang construction 'everywhere ' brand new tire and unfortunately a industrial carpet blade found a brand new tire to sink its teeth in it. Service department reviewed & found another issue oil leak between engine and oil pan 5 hour job. Service department fixed the tire quickly, but had to bring it back next day since it was at the end of a business day. Chapman & the service manager have earned my trust no matter what the issue. Thank you Kevin always!
The good - very professional, good work and performed on time. The not so good. Too expensive. $80 for an OBDII test and $49 for Supplies. I refused change of brake fluid, which I consider unnecessary at this point in time.
I only deal with one service writer. I am very happy to deal with Freddie for all my service needs. He has a friendly demeanor and keeps you up to date with what's going on with your vehicle. He is honest and a pleasure to work with. It is why a 5 star was given.
Outstanding Service experience. Cesar is an outstanding professional. Great Customer Service.
I love visiting Chapman BMW. Tony and Ledell are absolutely amazing. One reason to stay is the customer service.
Everything from booking the appt to meeting my service advisor to getting my car back was great.
Service personell were extremely helpful in keeping me informed of my concerns and quickly completed my service needs.
Tony was amazing at keeping me informed about my vehicle.
The sales lady and dealer made our buying experience so easy and enjoyable. Very happy to have chosen Chapman BMW.
Tanya and the entire team at Chapman BMW Chandler have done a great job making buying my car as smooth and pleasant as possible. Great Customer Service!
I definitely recommend bringing your vehicle here for service. I have a great experience each time. Kevin is my advisor in the service department and he is very professional, knowledgeable and great to work with! Thanks a lot for all you do brotha! Makes me happy to be apart of the BMW family!
Thank you Jonelle D. in the service department (and the maintenance team that performed repairs). After the repairs were complete, Jonelle worked diligently to provide an excellent customer experience. Jonelle was helpful in providing options that worked for me (pre- and post-repairs), and was instrumental in getting my serviced vehicle back to me quickly.
Outstanding, professional and friendly service. Cesar does an outstanding job for BMW owners.
I've been using Chapman for service on my car for 4 years and this was the best service experience I've ever had (and they were excellent before !)
Kevin Dittler, did great and keeps me in the loop with all my services and needs.
My wife and I had a great experience with Customer service. We felt welcome since we walked into the dealership and throughout the entire purchasing process. Thank you all involved for making us feel like family members
Jacob provided exceptional service as my advisor during my recent visit. He greeted me warmly, listened attentively to my concerns, and kept me informed throughout the process. His professionalism, knowledge, and friendly demeanor made the experience stress-free and enjoyable. I highly recommend Jacob for anyone seeking top-notch automotive service. Thank you, Jacob, for your outstanding assistance!
Rene and Fred and the BMW team provided excellence for my scheduled service appointment. They went above and beyond to make sure everything was addressed and provided accommodations to meet my schedule. I am very appreciative of their efforts.
To whom it may concern: Jeremy Wittig, Service Advisor (newly assigned to me) granted my wish ordering the BMW Windshield of my choice for my special edition Beemer. I couldn’t be happier! Also, a special THANK YOU to Lane, Foreman for doing an excellent job installing the windshield. Irene
Marci was a pleasure to work with when buying the M2. There was no pressure and a strong desire to make sure the car was everything I was looking for.
I was treated very well, especially by Jake. Waited in the waiting room and my car was ready at the time. They said it would be. Did a great job on the wash. Thank you
Jeremy has been our service advisor for almost 10 years. He takes great care of us, addresses any concerns promptly, and finds ways to squeeze us in when issues pop up with our X1. Appreciate the comfortable environment to wait while our car is serviced. I highly recommend Chapman BMW service!
Excellent in all categories. Thanks to Jonelle for her fantastic work. Very professional, knowledgeable and courteous. My grade A+ and I am a tough grader. Professor at ASU. Will definitely recommend Chapman and Jonelle to my colleagues.
Thank you Jonelle for providing great service.
I loved Logan, who assisted me through this process. I loved the care given to my beloved car. But, one thing that disappointed me. When I took my car in for service, my SUV trunk had a cover on it (and I use it quite frequently); but when I was driving home, I heard a noise coming from the back end of the car. When I got home, I discovered the cover had been taken off and not replaced. Well I'm sorry, but I don't know how to put it on. So now I have to take time out of my schedule to figure it out. :-( Not happy
Mike R was our service adviser and did an excellent job. Very professional and easy to communicate with.
Ladell was amazing!
10
Excellent service experience. Jonelle is fantastic. Very professional, courteous and knowledgeable. I am giving her the highest possible A+ grade and I am a tough grader. Professor at ASU.
Sam takes the time to explain everything thoroughly step-by-step, to make sure you’re happy with the car and ready to buy.
My visit and experience was great from the moment I drove in. Hands down best experience I’ve had.
I had a scheduled oil change, vehicle inspection and tire rotation performed by Chapman. My service advisor, Mike Reeves, took exceptional care to go over the details of the work to be performed, discuss which options were important to me, and clearly worked to provide the best level of service needed. Great job!
It's never easy to pay over $1K for unexpended repair work on your car. However, I am glad to have access to high quality mechanics at Chapman with a top flight service advisor.
Outstanding and Professional service. Cesar my Service Advisor does an outstanding job for BMW owners and provided an outstanding customer experience. He is an asset. Highly recommend.
Above and beyond service.
Service with Kevin D is impeccable! Always takes care of his clients ??
Service adviser rene was a big help with everything I needed
Jake was the best service advisor I’ve had at any dealership. Make sure to keep him around if you can.
We purchased a new car that was from the loaner pool I had reluctance to do that knowing how loaners are treated however, the deal was quite good so I went forward with the purchase and noticed the tail light was cracked and Chapman replaced it with a new one. You would think this is no big deal and they should’ve but today’s environment sometimes commitments are not honored Chapman. Great Co. will buy from them again.
Took my car for servicing on a Sat afternoon. I was outta there in an hour and half. Donut was delicious. My advisor was nice and caring. It was a good experience
The team is great, the Techs do a great job and Jonelle has always made my experience with Chapman smooth and easy over the years.
From start to finish my experience at Chapman BMW in Chandler was fantastic. From the General Sales Manager Steve Foster to my salesman Chris Neis I was treated like I was their most important customer of the year. Chris is incredibly knowledgeable about his product and is so clearly customer focused he should be recognized as Salesperson of the Year if there is such a title. He’s patient (for an older BMW novice like myself), personable, upbeat, LOVES his product and just doesn’t wave goodbye when the sale is done. He’s encouraged me to contact him whenever I need help learning all these new mechanics that weren’t on my old Panamera. That type of difference makes him a true Sales Consultant not just a Salesman. This was my best experience purchasing a car and I’ve purchased 10 cars over the years. Thank you Steve and Chris Ps- I drove up from Tucson for this purchase and I’m SO glad I did!
every time i go i know my car is being serviced very well and love the videos they send me.
I have been bringing my BMW to Chapman for 2 years now. Always have Mike Reeves handle my service. He is always upfront with what work needs to been performed and is spot on with the time required.
I always know I can count on Chapman BMW, with regular service, and also the unexpected.
Logan is exemplary. Always in the know. Answers most, if not all of my questions before I can ask them. Always a realistic estimate of my total cost and the duration needed for service.
Your commitment to quality safety & service is superlative . I love BMW for its safety & service. However, one area where BMW could improve is their provision of loaner cars for service appointments. For loyal customers like myself, who prioritize both exceptional service and the assurance of driving a safe vehicle, having access to loaner cars would greatly enhance the overall customer experience. Nonetheless, the unparalleled service and the peace of mind that comes with driving a BMW make it worth the investment.
Logan Bowers did an outstanding job in sorting out the myriad of computer related hacks in the year old BMW. Bravo to Logan….Boos to BMW.
Just purchased my first electric car from Chapman Chandler! Steve Burgess was my Internet salesman and he made the process so easy! He gave me every quote I asked for and there were many, plus he helped me find the exact car I was looking for! I didn’t have to come in and haggle on price, we did all of that off site! I’m very busy so his help was exactly what I was looking for!! He was extremely professional and never made me feel like I was just a female that wasn’t going to buy a car!! Plus I loved that he was a retired law enforcement officer because i wanted to support him too! I give my Chapman experience 5 stars because of Steve and if you’re looking for an electric vehicle, he sure knows a lot about them!! Thanks so much for making this so easy and being over the top helpful!
Very smooth, professional and thorough.
Jonelle really helped me out've a bind. I had a sidewall blowout and had to get towed in. She not only got the vehicle repaired the same day, they also did the brakes while I was there AND provided a loaner! She really got me out've a bind! THANK YOU JONELLE!!!
Thank you Kevin Ditter for being so helpful and answering all my questions. You went above and beyond to make sure all of my issues were taken care of. I will definitely be coming back for all my bmw needs!! Thank you again!!!
Rene did an absolutely great job of explaining the whole process for me since this was my first time bringing our X3 in for service. The entire job took less than 1.5 hours and that surprised me also.
Always Very good service and follow up . They do the right thing
Mr. Player Ladell provided excellent customer service during my first visit to Chapman.
Regularly scheduled service identified a potential issue early enough to preclude problems. Much appreciated Mike Reeves and team's efforts.
Great advisor with excellent knowledge regarding BMW maintenance.
I recently had service to my BMW X3 and worked with Jake in the Service Department. He handled everything with the car with great detail, was extremely courteous, professional, and friendly. We communicated all day about the car, services needed, and he exceeded our expectations! Thank you!
What a great employee you have in Jake Western! He goes above and beyond to ensure my service is done correctly and quickly. I enjoy my BMW more because of him!
Fredi did an amazing job. Car was ready on time and he kept me informed throughout the day.
Tony Disalvo assisted us with our BMW X5 this past week. He went above and beyond to accommodate us and make sure we were taken care of promptly. He assisted us with warranty issues and corresponding repairs done under warranty. He took the hassle away and it couldn't have been a better more seamless experience!
Cesar at Chandler BMW is top notch. Had me back on the road quickly after my service appt. Friendly and knowledgeable
Andrew was not pushy and assured me I was gonna leave with the car I truly wanted, even though he trusted me to drive others
Freddy was a good service rep. Got my car done in one day. Thank you.
Jonelle was great! My car was well taken care of and serviced the same day. Thank you!
The service department was great. Mike was wonderful with handling my car and keeping me in the loop with what was going on.
My service writer Jeremy and my technician Tanner were absolutely fantastic. Tanner made sure to throughly go through my vehicle and provided a great inspection that really let me know my cars health and any upcoming services I may need. Jeremy made sure to talk me though all upcoming services and which ones he recommended.
John Stanley was willing to bring the car to my place of work to drive and talk pricing and was exceptional at working with me back and forth on price all while I was busy at work. Made the process super painless and I feel like I scored a deal of a car. The entire atmosphere from the moment I walked through the door I was welcomed in and showed to help myself to some coffee while I waited. Really appreciate you doing what you do best John! I love the car!
We worked with Renee and he was great. He goes over everything in detail with us. Victor helped us operate and understand how to use some of the technical kudos in our cars.
I greatly appreciated the very prompt, professional and courteous service, as always, provided to me by Tony DiSalvo during my recent service visit to Chapman BMW Chandler. I give nothing but the highest of marks across the board to Tony and Chapman BMW Chandler.
My advisor was Cesar Urquidez and his service was professional and friendly. Cesar was able to answer all my questions and help me resolve some issues.
We brought our X3 in for multiple issues, Kevin exceeded delivery on the promise again. From learning I needed to replace all 4 tires, an oil change, & fix some rims that were scratched. The bill was not as painful as I thought & I learned my warranty was still active for another 20k miles, that brought relief & comfort knowing brakes would be next to replace & th warranty would take care of that. Chapman Service Manager's go beyond to Service the customer needs & concerns. Thank you Kevin for taking care of us so quickly & having our car ready earlier than expected!
This was my initial routine service visit for my X3. The service advisors were very knowledgeable and very personable and friendly. The waiting area is very comfortable with plenty of amenities to choose from, including coffee, drinks, donuts, and fruit. There’s plenty of area to sit with a laptop and work while you wait for your vehicle, which is what I did. My car was returned promptly and washed after the service visit. All in all, great experience.
Great service
It was a pleasure meeting Jake yesterday morning. He did such a great job making me feel confortable while I wanted for my car service to be fixed for the 3 hours. I choose to stay at the facility and do some work, he checked on me to make sure I was doing well and he offered to bring me back something back something to eat from his lunch because he was leaving out for lunch. I thought that was very so thoughtful and kind of him. He has such a wonderful personality! and he is extremely entergenic a great smile and very approachable! If possible, I would like for him to be my Service Consultant on my next visit to have my car service again. I would say, he went above and beyond yesterday and I really appreciated it!
Once again Our service advisor Tony took care of us with exceptional service
I came in for a routine oil change and waited for the vehicle. There were a few other services suggested due to mileage. I agreed to them. Pricing was fair. They rushed all the services and finished in the time frame I needed. Waited comfortably in the waiting room with frequent updates from my service advisor Jake who took excellent care of me and my M4.
I am very happy to be a Chapman BMW customer. The quality of personnel, processes and commitment to service excellence in the Service Department is exceptional. Jeremy Wittig exemplifies it. Thank you.
Logan is truly an exceptional service advisor will on schedule my appointment with him.
I recently had the pleasure of meeting and working with Marci Stallings when purchasing my new BMW. Initially, we connected through email and I was impressed with how quickly she replied to my inquiry and how she happily arranged everything in advance of my visit to the dealership. I appreciate the fact that she ensured we had plenty of time to both test drive and discuss the vehicle and its features in detail. Not only was Marci very friendly and knowledgeable, but her sales approach was not at all high pressure which made the experience of purchasing a new vehicle even more enjoyable. She is by far one of the best salespeople I’ve encountered when shopping for a new vehicle. In addition to Marci's excellent customer service, everyone else that we dealt with at Chapman BWM were friendly and happy to help with any questions and concerns I had. Their vehicle pricing was very competitive and the selection was the best I could find in my area. I highly recommend Chapman BMW Chandler and I look forward to working with them again in the future when I'm in the market for another new BMW.
I worked with Steve Burgess who is exceptional to deal with. I appreciated his knowledge on all the features and his attention to details.
Our vehicle was serviced while we waited. Everything went well.
Jeremy in the service advisor position has extended respectful friendly and updated status on my service needs on every occasion. He offers excellent customer service
Excellent experience , very one is proffecional . No better palce to buy your BMW.
Ladell was very helpful with getting our BMW serviced effiently and at the best price possible.
Every time I have to bring my vehicle in for service I am afforded prompt and a quality outcome
I called last minute for a same day oil change. The service representative (Rene Zelda) was able to squeeze me in. I did not make it on my scheduled time. I was late and was still gladly taken without a hassle. I was also offered a car wash with my visit. The whole interaction was seamless. Great communication and service. It was a great experience being that it was the first oil change on my new vehicle purchased at Chapman
Made appointment day before for quick oil change. The total time stay at the site was one hour and 15 minutes. Friendly staff and advisor. The car was washed and vacuumed. Will visit again for next service.
Made appointment day before for quick oil change. The total time stay at the site was one hour and 15 minutes. Friendly staff and advisor. The car was washed and vacuumed. Will visit again for next service.
Great service! 10 out of 10 Got me a rental car last min and delivered something I forgot in my car.
Mike Reeves was extremely in getting my car in for a new battery. The scheduling coordinator was excellent. Top notch service
We enjoyed purchasing vehicle from Chandler BMW. Excellent service.
Exceptional personal service from everyone. Period.
Freddy was very responsive and kept me up to date on status. I was warmly greeted by everyone I interacted with.
Tarek also go above and beyond
Pleasant and professional service.
Always great service. Kevin is great!
Another huge shout out to Jeremy. He is so personable. And he always knows what to do. Thank you Jeremy for being there to take care of whatever the matter may be. I so appreciate you.
She was very informative, kept me updated on the status of the software update. Also, the work was completed in less time than originally expected.