Chapman BMW Chandler Reviews
Excellent, kept being informed while waiting. Class person that helped me.
Just wanted to provide some feedback as my recent experience for service on my vehicle was EXTRAordinarily good! Jeremy was awesome in his approach to the service call and throughout to keep me informed of the service. This experience serves as a reminder as to why I buy BMW!
Very professional and courteous !
In and out for my vehicle inspection. Had a free offer. So got my BMW checked.
Everyone is always friendly and welcoming
Top notch Service Representative. I phone to let him know that I need service. Schedule appointment, bring vehicle in and Ladell does the rest. Communication is superb. I never worry about my vehicle once I drop it off. Hassle/worry free service. Thanks Ladell, keep up the excellent service.
I had a tire alignment done and had paid via credit card only to find out several hours later this transaction did not go through. After several calls, emails, texts (from Chapman BMW) I spent over 35 minutes on the phone waiting to speak with my credit card company. I wanted to find out what happened and was told by my credit card company that the merchant charged me for the transaction then debited the same transaction. I have NO idea how these type of situations are improved.
Chapman BMW always delivers and takes such great care of me every time! Such friendly and kind people that work there and so accommodating! From the service advisors to the techs all around a fantastic team of people!
Love going through BMW Chapman … their care team is so thorough and professional .. the visual inspections are transparent and honest … and there is no hassle.. Thankyou as always!
Good, prompt, and thorough service.
Cesar Urquidez is the man, you can’t ask for more, this guy definítely went above and beyond. Thanks Cesar!
All thru this process the customer service exceeded my expectations.
Excellent - Tony DiSalvo does an OUTSTANDING job of taking care of all the service needs on my SUV. He is a true professional friendly, personable, courteous and extremely knowledgeable. You are very fortunate to have an employee of that caliber on your service staff. I would highly recommend the Chapman service department to anyone.
Happy with the car, Ryland is a good salesperson. Easy to work with and the dealership has a de inventory. My only criticism is the finance office part of the sale took way too long. Otherwise I would recommend this dealer
We agreed on a price and they never tried to play the usual dealership games.
There is always the best service and communication and I am treated like their #1 customer, at all times.
Rene was so accommodating, informative, and communicative. I appreciated all of his help through the service appointment and repair. Very clean and professional patient atmosphere. Chapman is the only place to buy or have a car serviced in Arizona! They’ve exceeded all of your expectations.
Jonelle did another excellent job. Quick, efficient and I was back on the road in no time!
Logan was great in helping me throughout the entire process of getting my oil changed. I had a last minute change of plans and had to leave my car overnight and he helped me make sure that was an option. He replied to my messages very quickly and was extremely friendly!
My advisor took care of me from the moment I stepped out of the car to till moment I went. He explained everything in detail which made me feel good about the decisions I made. Thank you for taking care of me
Jeremy is very efficient in seeing that my questions are answered and the work needed on my car is correctly.
Exactly
The customer service at this location is excellent. Excellence is at the core of this team.
I’m generally not a fan of having an assigned advisor. I’ve even had bad experiences with this model at Chapman BMW. But, Mike Reeves is an exceptionally good advisor with great customer service.
This was my cars first oil change. Tony was friendly and great at explaining everything and keeping me up to date with the progress as they were running behind.
I like to thank Tony Disalvo for always taking care of us and our vehicle. He ensures that we are provided with all the information we need and answers our questions fully, with clarity. We recommend Chapman to our friends and family. Thank you
My car was done in a timely manner. My advisor Ladell Player took time to explain everything about the condition of the car and things that need attention in the future.
Mike was super helpful in getting my car completed.
although i did not have an actual appointment, fredi readily assisted me and treated me as if i were a VIP customer and valued client
Thanks Oscar, your the best. Forever grateful
Fredi was very helpful when we lost the key to our BMW and he made another one for us
Great service. Very professional, knowledgeable, friendly and helpful.
Fredi and the team were very easy to work with, got me in and out quickly and explained everything.
Tanya M. was great to work with, she did not pressure me and she was very attentive to my request. Thank you so much.
I was too sick to drive so they came and picked up my car and dropped it off when it was done!! Thanks Kevin’n
great service
Chapman BMW Chandler has the best service and parts department. Always going the extra mile to get things done.
I trust Mike to make the best recommendations based on what the car needs. He is friendly and he makes us feel comfortable. My husband accidentally request service with someone else and I had to change that right away. :)
Cesar was very knowledgeable about our vehicle and was understanding and helpful in getting important repairs completed.
To whom this may concern this is our feedback that we feel is necessary. The service provided by BMW service representative Mr. Liddell Player, was exceptional in every way possible Mr. Player represented Chapman BMW exceptionally and professionally in every area. Mr Player made sure we were kept informed with updates as they were needed, he also addressed all of our concerns without making us feel that we were a bother. we just want to say Thank you Mr Player for making us feel that we are part of the BMW family experience. Any future needs that we may have Chapman BMW and service providers such as Mr. Player will surely bring repeated business. Again Thank you very much Mr. Player for all that you do. Mr and Mrs. Hamm
Was honest and helped figure out my repairs.
My service consultant, Tony, provided exceptional service from the very start to the completion of repairs to my X5. While they were short on loaner cars, he was able to procure an X3, which just fine for my 2 day needs. He kept me appraised regularly on the progress of repairs. When the repairs were nearing done, he let me know so I could make the 22 mile drive there and arrive in time to pick up my car and return home before rush hour traffic got bad. Just excellent service from Tony through the whole process.
For nearly two decades Chapman BMW (Chandler) has treated me as a valued and appreciated customer. The person responsible for that is Chapman Tony DiSalvo. So, KUDOS to Tony for taking care of me and my Driving Machine.
Service rep Jeremy was very helpful
We preordered an i5 online on day 1 and just took delivery (roughly 5 month process). Susan, our internet advisor, was extremely helpful throughout the entire process. She answered every question we had as well as reminding us of things we had not thought of at the right times. We did not run into a single issue. Great experience. Would do it again.
Mike Reeves in Service is great! The work is always done in a timely manner.
Cesar was fantastic in checking me in and getting my car back to me with the oil changed and car washed.
I am new to the area and was looking for a reputable dealership to deal with My BMW for service. I was assigned to Jeremy and very thankful that I was he is so incredibly professional. I never thought that I was being taken advantage of or that the recommendations were not appropriate. I will continue to drive the 45 minutes each way just so that Jeremy is my advisor again, thank you Chapman BMW.
I am more than satisfied with my recent purchase with Chapman BMW. I have been a customer for about 5 years now and each purchase has been seamless. John Wayne has been my salesman and has always taken care of me. I was able to build the car to my specifications and get approved with no issues. John and the other staff members are more than willing to help anytime you may have questions. The service department is just another reason to purchase from Chapman. Thank you again John for another beautiful car. From the call to the keys you won’t regret choosing Chapman BMW.
Service was quick and easy and Kevin always keeps me informed what’s going on
Was very happy with Ladel's customer service - I know he's fairly new at your facility, did a great job, keep up the good work ,,,, respectfully Rudy Braendle
The young man that helped me with service was fantastic. Sorry, i think his name was Landon. Great customer service.
Tony Disalvo has 23 years of service that really is knowledgeable on BMW products and service components! He is very pleasant, personable, great communicator, explains service items well, trustworthy, loyal, hard working, and truly cares about BMW customers! 5 stars all the way!!! Thank you!
I'd like to start out by saying I have purchased quite a few new vehicles in my life and have had many experiences to compare to this purchase. I've bought all types of brands over the years, in all different categories, and price ranges. Some might say I have a bit of an addiction to that new car encounter, ever advancing innovation, and of course the smell of freshly stitched leather. I may be lying if I disagreed with them. With all that being said, STEVE BURGESS was the maestro of all car associates that I have ever worked with at any type of dealership! Despite the fact that the dealership had a broad assortment of vehicles, Steve literally knew the specifics of every one of them. Down to which vehicles had which features and which ones were not the type I was looking for just by glancing at them. I was impressed to say the least. Steve was very comfortable to be around, terrific personality, and never made me feel like there was any pressure or urgency to make a decision. I have to say that my friend and I had a wonderful Saturday afternoon rendezvous at Chapman BMW with Steve, that ended with the purchase of my phenomenal and breathtaking new BMW X5. Thank you Steve!! I'm still thrilled every time I see my new car!!!
Joe Murch took care of a recall on our 2023 x1. It was very involved but Joe kept us informed throughout. Very satified
Tony Disalvo always provides great service.
Great service with my last service needs. Communication was excellent.
This was the second time I've been to the service department at Chapman - Chandler. My visit today introduced me to Fredi Urieta. He was an exceptional Service Technician. He greeted me immediately and confirmed why I was there. He explained the process. He covered everything in detail. I sat and when he came to explain what additional service I might need, he was beyond thorough in explaining the exact nature of the repair. He was also considerate of my decision but gave me advice on next steps and resolutions IF something happened prior to bringing it back. Great job Fredi and as a customer, I appreciate your transparency amd your winning smile that accompanies your stellar customer service.
Excellent and relatively fast service provided by my long time service advisor Jeremy Wittig. He was very prompt and informative as always. Thank you Jeremy and BMW Chandler for your outstanding work.
Professional
Excellent service from the time I dropped off vehicle to the finish. Friendly, caring, professional service. Kevin is an asset to your Dealership.
Excellent service from the time I dropped off vehicle to the finish. Friendly, caring, professional service. Kevin is an asset to your Dealership.
Ladell was great, took good care of our X4. Service was done quickly and professionally and I really appreciated the video from the technician.
We traveled an extra 100 miles to Chandler in order to receive Professional Service as evidenced by receiving expedited delivery, honest advice, and a "complicated" lease termination on our MB from the Chapman Store in Tucson. Our advisor David Preuss made this process seamless.
I was panicking when my car needed emergency service at 20,000 miles, but Fredi was communicative, professional, and had my car returned promptly. Thankfully it was only a loose cable. My prior car was a Mercedes and I didn’t repurchase because their service department was horrible. Thankful for Chapman BMW and Fredi
Amazing service
Our tech was efficient and knowledgeable. Thank you Fredi Urieta
Susan Otto and Hunter Higgenbotham were so nice and professional. Susan streamlined the process and Hunter was so encouraging and positive teaching me all the new tech. I love my new car
Freddy was informative and helpful. Couldn't get my car serviced the same day. But he didn't hesitate to offer a loaner car. Showed me the problem with my car and what was exactly repaired.
I would like to highly recommend Service Manager Mike Reeves for 'Going Above and Beyond' each time I come in for regular service or emergency repair. He greets me with a smile and respect and reassures that the Chapman Service Department will address the issues quickly. Mike follows up to provide a status of the repair work with me on timing to pick up the X-5 without me having to call to set up another appointment. He exceeds my expectations each and every time I come to Chapman. The success of an organization is the result of the combined efforts of each individual. Mike Reeves is one of the contributors to this success. Kindest Regards, John Kocinski
When taking my car in for service, BMW Chandler had to keep it overnight and offered me a loaner for the night. When looking at the loaner for damage as is usual with my service advisor, Jeremy, the car was really beautiful, especially the interior. Now, I didn't need a new car and wasn't even thinking in those terms. But i asked Jeremy what if I want to buy this. He said he could hook me up with sales. I am a very experienced BMW driver and have had a Z3 (first BMW), 3 series convertible, X5, 5 series, another 3 series, 228, 228 convertible and X3. So not my first rodeo. I completed the app on-line. I was working in meetings so David worked with Jeremy to get the info. I was able to scan info to David for closing. F&I (JJ) had everything ready when i walked in the door. The car I wanted was a loaner so lots of extra work to make it happen, but all of the team was so nice. Service, Sales, F&I, and Steve, the GM- omg. They all were able to get me the car I really wanted! If you are even thinking about buying a car, the team above is the one to contact.
Prompt and complete report
Jonelle kept me informed on progress to include a loaner car.
Jeremy Wittig has been my service advisor since 2015 when I bought my 2013 328i from Chapman. I always ask for Jeremy when I need to have my car serviced. Without exception, he makes sure that my concerns are addressed and that I understand the work that needs to be done. Jeremy also lets me know if another service is coming due, which I also appreciate. I look forward to seeing him every time I come to Chapman. Karl Muik was my sales advisor in 2015. He was so helpful in explaining the options on my Luxury Edition. Karl made my 1st BMW sales experience memorable and fun. He advised me that day to condition my leather every month to keep it looking new in the AZ heat. I have followed thru on his advice and my 10-year old seats look brand new. Karl stops to say hi when I am waiting for my car and I really appreciate that. I look forward to visiting with him. I have told people in the Phoenix area about the great service at Chandler BMW.
Thank you
Required
Shawn did an excellent job in moving my car through the 20,000 mile service check. In addition he helped me connect my iPhone to the car. I will ask for him next time I am in!
Always taken care of promptly and service well done
My Service Consultant was aware of a "low coolant" message that I had seen a few days prior, but had corrected itself. Coolant was topped off during my scheduled oil change.
Great place to take my 2022 BMW X3 M for service. Bought my car from there as well. Mike Reeves did a great job as our BMW Service Specialist
Friendly staff and knowledgeable. They fixed my issue in reasonable time. Very efficient.
I always enjoy working with Tony Salvo. He goes out of his way to take care of me and my family. I would buy a car from your dealership just to continue my business relationship with Tony. I tell my friends about him as well.
Went to chapman looking to purchase a new X5 50e. John and Marci took care of me the whole way through the ordering process to ensure I got the car that I wanted. The car was finished relatively fast and they were able to get me out the door without any hassles. Would definitely recommend chapman bmw for anyone who is looking to purchase a new bmw.
Mike did a fantastic job thx. Wayne
Tony is a great advisor, keeping me up to date and things moving along.
Came for routine service including oil change among other things. Jonelle has been super helpful like always and very professional. Would highly recommend.
Outstanding service. Good communication, timely completion, courteous process. And great waiting area :-)
As always Tony provides the most excellent service.
As always, my annual service visit at Chapman BMW in Chandler was a superior experience. Kudos to Tony DiSalvo and his team they exceed expectations every year.
We were able to drop my car off on Saturday and make an appointment for Tuesday. My car was looked and and ready early afternoon on Monday.
Experiencing drifting after the alignment of my 2011 328i Touring (65,000 mi.) Joe and the service manager really did go above and beyond to assess the issue AT NO COST TO ME. The drive from Yuma to Chapman BMW Chandler is well worth the time and cost for peace of mind. Thanks Joe for explaining the unlimited oil change deal - see you soon.
Tony was awesome! He kept me informed each step of the way on the progress of my vehicle and what needed to be done. The service team performed the services needed and addressed the extra issue that was asked. Love Chapman BMW!
Jeremy in the service department is welcoming, respectful and friendly. He always listens closely and answers all my questions. I appreciate that he keeps me informed about my vehicles status. Excellent customer service!
i was able to make an appointment immediately and my beloved BMW was serviced and they advised my two front tires should be replaced. I hadn’t noticed that the these tires needed replacing. i had them replaced quickly and im very grateful for the Chapman BMW for saving me from a possible blow out!! kisses chapman bmw!!
i was able to make an appointment immediately and my beloved BMW was serviced and they advised my two front tires should be replaced. I hadn’t noticed that the these tires needed replacing. i had them replaced quickly and im very grateful for the Chapman BMW for saving me from a possible blow out!! kisses chapman bmw!!
Jeremy Wittig , the Best service advisor
Chapman BMW-chandler is where its at! The availability of taking my car in for service is always so convenient! I took my car in for a few concerning issues and left there with all issues corrected. Shawn Bundy was my service rep and let me just say he went above and beyond for me as a BMW customer! He took care of me from the moment I drove up til the moment I left. He explained everything in detail for me and communicated throughout my visit! This is def what BMW customer service should be! Thank you Shawn!
Although I decided not to invest any more money to fix the BMW car I had and bought a new car, the service staff did everything in their power to make this a great experience, got me a loaner and a ride home until the car was diagnosed. Thank you!
Timely and professional!
Ms. Palacio fielded multiple calls from me to regarding impairments to our X3. She listened, acted and responded to our concerns professionally, resulting in getting us to a point of where we are not disappointed anymore. Thank You Vanessa for going the extra 5 miles!