Reviews
Aldo was my service advisor. He was easy to work with, professional and friendly. Overall, the customer service was excellent.
I was very impressed... they were able to set an appointment right away .. while there tgey communicated to me on the progress and with video of them actually inspecting for issues .. was very efficient .. very pleased
Very nice dealership and service facility with very attentive and knowledgeable service advisors. Technicians seem first rate.
Marci our sales consultant was great ; super easy transaction ; deal was basically done to start with after the test drive. Bought thru the Costco auto program. Super easy and got a great deal.
Thanks to Al and his guys, my 10 year old BMW is looking and driving like it’s brand new! Thank you Al, and Chapman BMW. I’ll never buy anywhere else!
Five Stars says it all- but I will add another in this case. Thank You. regards,
The crew at the Chandler store are on top of their game. Thanks to all I shall return. regards,
I just had my first oil change done! Once you give Chapman auto your email And phone # they will communicate with you wherever you are! and to let you know how your car is doing while your waiting. Gold star to my service advisor Jason for being straightforward and an extra gold star ?? to Brian for helping out locating my car touch up paint! Everything ran smoothly. ??
We get all our service done with Jacob , he is amazing easy to understand, alway happy, very informative and takes the time to teach us the best way to care for our car!!! We just love you Jacob. Keep up the GREAT WORK!
As expected very well done, and no complaints
Excellent service! always a pleasure to work with Rene!
Jonelle is an excellent service representative. She is responsive when I have had issues and has helped solve several problems for me in the past. I even had to have a rare part shipped from Germany and she kept on top of it--took 3 months! She called me immediately when the part was available for me to come in for service.
Jonelle did an excellent job coordinating my annual inspection. She explained the process and kept me informed on the status of the inspection. I especially liked the video provided.
Great service every time I visit BMW. My friend was very impressed with the service department team. Made me feel so proud to be a BMW OWNER.
No Elle was great from start to finish. She made me fee welcome and answered any and all questions I had. She was very accommodating and was available anytime I needed her. Nothing short of 5 star service!
I had my vehicle towed to Chapman on Monday afternoon and they had it diagnosed within hours to let me know what the issue was.
I had a really hard time picking the perfect vehicle for me. Marcie was patient and helpful. I highly recommend Marcie!
Had my oil changed at Chapman Chandler this week. I loved the waiting area; the set up allowed me to work on my computer. It had guest wifi and working outlets. Also, fresh refreshments and drinks, I would have rated this experience a 5, but when I went to retrieve my vehicle I couldn’t find it. It was parked where the loaner vehicles are normally parked.
I brought my car in to repair the driver's door unlock mechanism. Turned out to be a computer error. The problem was diagnosed correctly and fixed promptly. My service advisor, Joe Murch, kept me fully informed and delivered the car ahead of schedule. With his knowledge, courtesy and personality, he is absolutely the finest service advisor I've ever dealt with - he is a credit to your organization. I will be back to your shop again because of him!
Great customer service from the entire Chapman BMW team! Knowledgeable...... with great problem solving experience! Thanks for the awesome service!
Needed several repairs done to my 2002 high mileage car. My advisor kept me informed every step of the way. I was assured I was getting top rate service.
I give Tony DiSalvo the highest of marks for his courteous and professional attitude in making sure all my service needs were satisfactorily met 100%.
Mike Reeves at Chapman in Chandler knows how to satisfy customers when service issues arise. My battery died on the weekend, but Mike saw my email on Monday morning and got me in for a replacement quickly and efficiently. Perfect service.
I had such a great experience with Chapman BMW Chandler starting from John who was always so helpful, nice and very attentive always responsive to all my texts, emails and phone calls! He was great! Also the financial guyTom was very nice! I would recommend this dealer to everyone and will definitely recommend to my family members! Thank you for everything! I love my car!
Chapman BMW Chandler has amazing service department. Rene is the BEST! Quick and efficient. He got me in and out - provided updates on my vehicle. Everyone is friendly too.
JEREMY WAS GREAT
Had a wonderful experience at Chapman BMW. Friendly and helpful service representative with quick diagnosis and resolution
Jeremy, in the service drive is always accommodating and very helpful. Thank you!
Jeremy, is always accommodating and very helpful. Thank you!
Scheduling service using your app was a snap. The availability of a courtesy car made drop off and pickup easy. Tony, the service advisor, kept me informed of service progress and gave a good summary when I picked up the car.
This was my first service visit as a first time BMW owner and Joe and the team provided excellent customer service, I was very pleased, thank you!!
Jeremy Wittig was able to fit our 2016 528i in to replace the battery which was low, creating the risk we would be left stranded. He explained the system checks process in clear and concise terms. We also appreciated Brandon Berg's video follow-up of impending issues to deal with at our next service. A picture is worth a thousand words! Many thanks to them both for their professionalism and product knowledge!
Excellent customer service
I've been coming to Chapman in Chandler for years to purchase and service my 5 series BMWs. Great attention to detail. Courteous and helpful. Always a good experience.
I found a vehicle I was interested online and contacted John Wayne for details. He was very informative and helpful in explaining the features and scheduling a test drive. We went for a drive and John explained all the technical features of the vehicle and we were so impressed. Then came the bargaining where John was clear and informative with the price and was very patient with our hard bargaining style. His Manager Bruce became involved who was also pleasant to deal with. In the end we agreed on a price that made everyone happy and it's been one of the best car purchase experience I have ever had. Thank you Chapman BMW.
Steve Berg, our sales person was great. He made sure we were totally satisfied with the deal and the car. One of the my best experiences in over 50 years of car buying. Couldn’t have asked for more.
Ended up getting a loaner and then trading ours...
I just bought a used car from Chapman BMW and the experience was great! My salesman, Jeff, was very knowledgeable about the vehicle I purchased and made the process easy. All the staff I encountered were very customer oriented and friendly. And overall pleasant experience....and we all know car buying sometimes is not.
This is our second car from Chapman. Willing to travel for the experience.
We just purchased a new car. Everyone in the process was very knowledgeable and easy to work with. A big thank-you to Hany Fadda and Farris Gunning for their great service.
Always amazing service! From the initial phone call, to the adviser, to the mechanics whom work on your car (including the car washing after), platinum customer service through and through! I can’t say enough about the stellar customer service Chapman BMW provides. Thank you to all whom do what they do everyday, you do make a difference!!
I love the ease and professionalism put forth by JJ Garcia at the Chapman Chandler store. I love my BMW experience!
After moving to AZ, I was assigned to Al as my Service Maintenance coordinator. Lucky me! Al's demeanor is gentle, professional, detailed and considerate.
My car salesmen was John Standley, he was wonderful really made me feel welcomed Thank you for the beautiful pictures.
From the first time we spoke to Metin Gurbuz on the evening go July 28, to the day of delivery, Sept. 13, we have had only pleasant experiences leasing our new 5 Series. He even helped us follow the transport of our vehicle from Germany, across the Atlantic, though the Panama Canal, to the dealership. We did go to the showroom before delivery to meet Metin in person and were introduced to Shane, the general manager. He, as well, provided a warm welcome. Upon delivery, we were given a thorough explanation of the new operating system by Karen, the genius. Throughout the entire process, Metin was always available to answer all of our questions. Chapman BMW, exceeded our expectations and we look forward to continuing our business with them in the future.
Very friendly staff and no pressure to buy a vehicle. All details explained and no Surprise’s Great place to purchase your next car ??
Tony DiSalvo is a great service advisor. He helped to make a bad situation better.
Jason was amazing as always and this time Mrs. Vanessa was an added plus met me for the first time at 7:15am and she knew my name when I arrived to pick up my car at 4pm...small touch but felt really apricated when she greeted me by name. Amazing day.
As always, Chapman BMW shines. It’s been 15 years now, even before they were in Chandler.
This is my 2nd BMW purchase from Chapman. Jason and Bob were great to work with and accommodate my needs too.
2nd car we purchased from Chapman. They make it as easy as buying a car can be. Jason, Bob and Austin were great to work with. First dealership I actually enjoy bringing my car in for service. Don't even live close by..
Just bought my third car from Chapman BMW Chandler. The service and professionalism is beyond reproach. John Wayne, Our got to Car Salesman, once again exceeded our expectations. We're from El Paso and find its easier to purchase at this location because of the bigger inventory and more choices financially. I would go anywhere else. I've tried locally and its impossible to get what you want during to the lack of inventory and allocations. Chapman will not let you down. I strongly recommend this dealership to all my family and friends.
Did a fantastic job addressing my concerns regarding my X5. He was very courteous and made the whole experience a pleasurable one.
My check engine light had come on, despite my gas cap being on tight. Worked with Tony Disalvo for the first time, since my former regular advisor was no longer there. He'll be my new advisor from now on. He and his team diagnosed the problem pretty quickly, clearly explained the situation to me, gave me an estimate on how long it would take to fix (since I was waiting in the lounge) and got the car returned to me when they said...actually a little bit before. Problem is now resolved and everything is fine!
Rene Zepeda is our service advisor and we feel very fortunate that we have him. He foresaw a problem that we did not know we had and recommended we have specific work done, which we concurred. Should the problem continued we could have been faced with a very big problem and expensive to repair.
He provides great service and makes the customer feel special. It is a pleasure working with him and I have recommended him to my friends.
Jason was my service advisor and he was great all the way through. Jason anticipates and resolves concerns and made the process effortless. I love taking my car to Chapman-Chandler. Far and wide the best customer service I’ve gotten at any dealership
The Chapman BMW Chandler team members have integrated my husband and I into the Chapman family. It is because of the excellent customer interaction, knowledge and friendliness, that we will be with Chapman BMW Chandler for a very long time. Thank you!
Really appreciated the great service by Service Advisor Jeremy Wittig and Technician Blanca Orozco. Couldn't be happier with the results and plan on making Chapman BMW my service home for the foreseeable future.
1st rate. I work at the dealership and brought my car in for an oil change. My service advisor Tony was as usual on point, efficient and friendly.
I have purchased 2 vehicles from this dealership and John Stanley is simply outstanding !!! They are very informative and detailed with the whole buying process. I would highly recommend them too family and friends. L. Holcomb
I enjoyed working with John, he did a great job working with me remotely and was very efficient when I came to the dealership. My disappointment was that no managers approached me to say welcome or thank me for my purchase. I found that unusual, disappointing, and very unprofessional. I am currently shopping for an additional car and will not be looking at Chapman in my search.
> BMW Is The Ultimate Driving Machine > Chapman Is The Ultimate BMW Dealership > Tony DiSalvo Is The Ultimate BMW Service Advisor
4th bmw purchased from your dealership. outstanding service with every car . our salesman metin gurtbuz was genuine in all aspects of the sale and deserves 6 stars. as a business owner i can appreciate the service your dealership provides.
Excellent customer service. Service advisor courteous, professional and very personable. Complete satisfied with my seven experience!
This is a great place and the professional is exceptional! I am always amazed when you walk in there and my sales person John Stanley was great. Very professional and always willing to go above and beyond! Drove the car home same day and it’s a great car buying experience!
Brought in 2016 BMW 340i. Correctly diagnosed and repaired sooner than expected.
I have been coming to Chapman with my two BMW's since 2008. I have always had EXCELLENT service with Mark O. After a few months of quarantining and having Covid myself, my car needed an oil change. I found out that Mark O no longer works at Chapman- so incredibly sad to hear. I always felt like I was in good hands and Mark was ALWAYS 100% honest with me. I never had to second guess his opinion or spend more than what was actually needed. the service is NOT the same at all. Unfortunately, I am going to have to look for a new service company since my warrranty is out now and apparently there are no options. sorry chapman, but bye.
We had a great experience at Chapman BMW. Our sales person, Loc Duong was a pleasure to work with.
great
great
Don was very helpful, very honest, no lie's as many car salesmen tell you. Thanks Rich Coleman
I recently brought my car in for a flat tire. It was a Monday morning 7:00 a.m. and they were not expecting me but took me anyway and serviced my car within a few hours. Renee was my service rep and wow he was great!! Can't thank him enough for what he did to help me.
Love the video of my car being inspected
Tony Disalvo was very helpful and knowledgeable as my service representative at Chandler BMW . He addressed all my concerns to my complete satisfaction. It was a pleasure working with Tony.
I've been dealing with Chapman BMW for nearly 20 years. They have always been A+++.
Great service as always
I recently had my Vehicle serviced at Chapman BMW and unfortunately it has to go back because the issue wasn't fixed, But the reason I am writing this review is because I feel that Jacob Malbury and Rene Zepeda Needed a shout out. I don't really write reviews but I was very impressed with how the take pride in making sure I was a happy satisfied customer. I have every bit of faith my car will be fixed and in good hands with these guys at Chapman.
Hi, Jason Penny was wonderful. He was able to secure the car I wanted and worked though a couple glitches that occurred along the way. I am very happy I worked with him and will definitely recommend for my dad to come trade in his X5 later on this year. He is very nice and professional.
Somehow I think Chapman BMW has upped their game from perfect to extra ordinary over the top. All computerized instant answers and Jeremy's knowledge was awesome.
Brought my 2nd BMW in last 4 months with Terex very professional and trust worthy representative
My service guy is Tony D. He is Very professional and always pleasant when I go there. He always meets all of my needs when I'm there. He get a 10 star rating from me. Excellent employee.
My service advisor Tony took excellent care of my vehicle and promptly answered all the questions I had. I always receive great service at Chapman BMW
Right from the beginning everything was handled promptly and professionally by my advisor Tony Di Salvo. Had problems solved , repaired and my car returned too me sooner than expected. Chapman is the place to go for great service.
John & Loc provided the comfortable, professional, and personalized luxury experience that made my decision to purchase from them an easy one.
Our experience with Tarek well exceeded our expectations. He is very knowledgeable and one of the most polite individuals we have ever come across. His input during the process is greatly appreciated. Signing all of the documentation with Austin at the end of the process was the easiest we have ever experienced during a vehicle purchase. We would recommend Chapman BMW Chandler to anyone interested in a vehicle. Thanks.
Mike is always so professional and thorough when I deal with him. Always looking out for me !
I have been dealing with Service Advisor Joe Mertz for sometime now and he is one of the best in the business. Joe has consistently gone the extra mile for me. He is extremely knowledgeable and professional. Whenever I bring in my vehicle or just call him with some questions about my vehicle or BMW in general he is courteous, Quick to respond to requests and always has a smile! I will continue to refer friends to Chapman for purchases and repairs in the future!
My new service consultant was Rene Zepeda and he was awesome from the moment I arrived for my service and during the servicing advising and keeping me up to date. It's always a super feeling when you have a caring individual and for sure Chapman keeps my service henceforth, thank you Rene.
Excellent service
I recently brought my 2018 X1 in for service. The car had a few extra items that needed to be corrected. Tony did an excellent job getting the work done as efficiently as possible with the least out of pocket expense.
I registered online and was greeted by Tony DiSalvo who reviewed my issues and told me what safety standards were being followed for Covid-19 prevention. Service was performed as discussed and the car was ready on time. I was asked if I preferred the Service Staff to wear a mask, and I did. He responded immediately by putting on a mask. He practiced social distancing. I am in a high-risk group for this virus and appreciate the safety efforts. However, I wish I was given the opportunity to Opt-Out of him wearing a mask as opposed to having to Opt-In for the mask.
Morgan, in the service area where I came to pick up my car after service was extremely polite and professional. He went out of his way to get my car washed and to me.
I drove from Tucson to Chandler AZ to purchase my BMW. Chapman personnel made my purchase very simple and within a matter of hours I drove back to Tucson in my new vehicle. They do not waste time and the process is by far the easiest I have seen/dealt with today.
While leaving town to return to NM my wife’s 2012 X3 blew a coolant hose. My wife needed to return for her job at the hospital and Mike Reeves made that happen. He was able to get the hose replaced and get us back driving in an expedited fashion. He located a local part and completed the repair. I’m glad I chose a BMW factory service. Thank you again Mike.
I am a long time Chapman customer, and over the years have had at least 10 cars serviced. On this most recent visit my service advisor Tony DiSalvo was his usual responsive and highly professional self. He consistently provides the highest level of customer service. But, this was the first I have seen of the newly improved customer service area and procedures. Chapman has done a wonderful job of reinventing the customer service process with a thoughtfully redesigned and more functional greeting and waiting area, and procedures which allow customers to avoid close contact with others and relax while waiting. Great job Chapman!
Tony DiSalvo is an absolute pleasure to deal with. He goes out of his way to assist, is incredibly knowlegable and cares about his customers!
1. BMW is the Ultimate Driving Experience! 2. Chapman BMW is the Ultimate Auto Dealership! 3. Tony DiSalvo is the Ultimate Auto Service Advisor!
When I came into Chapman BMW in search of becoming a owner of a new BMW. I was greeted by Terek Mosalli. He took the lead and found the perfect Beemer for me. I was treated with the upmost respect and also enjoyed a more personal touch. Highly Knowledgeable and courteous. The entire experience lead to me driving home with HUGE smile on my face. Satisfied with my purchase of my beautiful new BMW 430i. Looking forward to future contacts with Chapman BMW Chandler. Highly recommended!!!
on of the stupidest thins I've ever done was to use an abrasive sponge to try to remove tree sap from the surface of my 2016 BMW. The service people at Chapmen BMW said they MIGHT be able to get the marks out with just a detailing job. They worked hard for 4 days and the result was spectacular! the finish looks as good as a showroom car. I could not have expected such a result, I would recommend their service to anyone. Thank you Chapman BMW Mike jones