Chapman BMW Chandler Reviews
Great service and communication. Kevin is the best!
Mike was nice to work with, but I did ask for my car to be washed after the service was completed and this not done.
Rene helped make the service needed affordable. I appreciate that.
Third card bought from this group. Clear communication, detailed alternatives. Consistently patient and helpful. Very knowledgeable about their product.
Tony professionalism always amazes me. He is always very attentive to my questions and helpful in keeping my car up to par. Thank you ?? again Tony!!
Rate @ 10 with providing great customer services. Very friendly and thorough.
My service advisor is Jacob Western. He as well as the rest of the Chapman BMW staff are amazing. The make the whole service experience seamless and easy. I am always impressed with my experience at your dealership. Thank you.
I always get the best service thanks to my Service advisor Joe, always helps me out with the best service!
Walked in to see a vehicle I saw online and happened to draw the attention of a nameless salesman that was the epitome of shady. Horrible experience, I had to walk away for multiple reasons. Ended up getting a follow up email from their GM, Shane. Probably automated but no matter, I told him of my very poor experience and he apologized and asked if I would consider giving them another shot. Since I had not purchased another vehicle yet, I was prompted my Marci Stallings. Complete 180 and she honestly stepped in and made the deal happen. I normally do not leave feedback and since selling cars is not saving the whales, it’s all a matter of transparency and minimizing the bleeding so to speak. We procured our own financing before we went in to sign the paperwork. But it never fails that some finance person has to come out and explain to us like we are children that their system does not work with our banks system and that we are going to have to do this and that in order for the deal to finalize. Not what you want to hear late on a Friday with kids running around waiting to drive around in Moms “new” car. This whole song and dance that they do is so rehearsed and phony that is comical. So another Finance person sees that this Finance person is failing at getting us to comply to their plan and comes over to explain how they are gong to make it work so we don’t have to jump through any hoops. Short story long, we get the car shortly thereafter and all is well. My appreciation to Marci and those that she consulted during the process. Go see Marci if you want to deal with a nice person that isn’t a scumbag.
Mike, went above and beyond helping me with repairs to my vehicle. This gentleman is a true asset to your company.
Mike, my service rep goes out of his way to make the customer his number one priority. There isn’t anything he won’t do to make sure your service experience is the best at Chapman. Thanks again Mike
Great experience
Listened well, responded with service that was professional, timely, and courteous. Excellent professional care of the car.
Terrific recent experience buying a new 330i with help of Jason Penney and Bob Arvizu. Very transparent and efficient process. Extremely helpful in acquainting me with the features of the car and setting up various apps and profiles by Jayson and Hunter.
Had a great check in and service with Tony
Jeremy was great! Not only did he personally show me the lounge, he arranged for one of his drivers to transport me to a nearby restaurant for lunch while I waited for my car. Excellent customer service!!!
As always Jeremy was courteous and very thorough explaining all items of concern to our satisfaction. Jeremy always provides first class service.
Excellent information and communication
Awesome service man very very polite and informative.
My service advisor (Ladell Player) was absolutely amazing! From the minute I arrived to the time I left. Ladell went over every detail they were performing on the car. He even went above and beyond checking in with me during the process to see if I needed anything. I highly recommend Chapman BMW and Ladell Player if you’re needing service on your vehicle.
Service advisor was great and explained everything well. On the down side the car was could have been better and the car was not vacuumed which I would have expected. Another downside which I was not aware of is because I replaced Tyres at a non BMW garage I now have a service warning on my app which cannot be cleared and that is not right or fair plus I may have other service service warning that will show up but will now be missed owing to a pre existing warning.
Excellent customer service
Another outstanding service experience at Chapman BMW. They are reliable, honest and operate with integrity. I recommend them to anyone who is looking for some great mechanics. Touted to be the busiest BMW service center in Arizona and yet I’m able to get my car in, get a loaner for the day and out the door in a few hours. Logan Brower Takes the time to answer any questions I may have, from repair to replacement. Almost makes me want to continue getting only BMWs in the future.
Freddy and the service center team have helped me on with all my needs. From not knowing how to use some apps, to repairs, they always make time, get my car in and out quickly, and are very friendly to work with!
Always prompt, professional, and courteous. Service department is 10/10 the best.
Had a great purchase through Rylan was calming and not pressurizing
Very good service and followup
Great customer Service
Very pleasant and courteous service.
I would have scored my experience as a 5 were it not for the availabilty of the correct oil for my vehicle. I had an appointment, provided my vehicle information, and upon arrival was told that they did not have the oil in stock for my vehicle. It did come in later that day, however my concern is that if they knew my car information, why did they not ask to reschedule until such time that the oil was available. The dealership is a one hour drive for me each way. So instead of one round trip, I made two (one with a loaner) and used up an extra two hours of my time.
Tony DiSalvo Service Consultant is a real professional expert. He did another great job. thank you, Tony
Mike is the ultimate professional who provides an exceptional customer experience . His knowledge & expertise is always on point and genuinely cares about his clients.
I brought my new BMW X5 in for a service issue. I was promptly met in the service bay and all my requests were noted. The service rep, Ladell Player, was informative, helpful and polite. All work was completed as requested by end of the day.
Tony Disalvo is an excellent advisor and made sure our 2 BMW cars were properly serviced and ready on time. The technician team is professional and very competent.
I am very thankful that I brought my BMW here and had the opportunity to work with Fredi. My car had a very extensive issue and we were struggling with the extended warranty company, but Fredi stayed on top of things and was able to get the situation resolved. He communicated with me throughout the process and was always professional and kind. My car is repaired and better than ever, I am very pleased with the repair service and the customer service. Thank you Fredi and Chapman BMW!
Thank you to BMW Chapman, for always providing the best service, whether it’s regular maintenance, or something else. Thank you to Jonelle Dunlap, for assisting me and providing me with updates, during this last service. Cheers to all of you!
Exceptional Service as always thanks to Mike Reeves!!
Hi, I was very lucky to have Jacob Western as my advisor on Monday’s oil change. I was greeted with his great smile and his attention to previous long waits. He said he would do everything he could not to make my wait longer without touching base. He follwed thru and I was on my way. Thank You, Jake
I loved the respect everyone showed me. So friendly and knowledgeable.
Very great customer service
Steve was patient, knowledgeable and available. He was willing to pivot as often as I changed my mind. Always upbeat and courteous. Spent a lot of time familiarizing me with my purchase!
Rene Zepeda is our go to guy in service. He has gone above and beyond our expectations. He gets things done to our liking and understands things from a consumer's point of view. Thanks for everything you do for my wife and me. We really appreciate it.
We have used Chapman BMW several times for our 2023 X5. The service is phenomenal. Our service advisor is Ladell Player. Ladell always pays attention to detail and truly makes us feel comfortable as they are taking care of our vehicle. He’s so personable and professional. We appreciate him so much. Thanks again!! We will highly recommend Chapman to others as well. William and Jacque Carter
Fast and professional service
Brought my X1 M35i in for it's first oil change and inspection. At the suggestion of Steve Berg I worked Jeremy on the apt. The team was quick and Jeremy was awesome! He touched base with me 3 times (at the coffee bar) about the status of my vehicle so I wasn't sitting there wondering "how much longer". The selection of drinks, donuts and fruit was a nice touch....although I only had coffee and water. The service was super quick and i loved the video of the inspection. Not only will I be back...but I'd recommend this service team to anyone who purchased elsewhere....the experience here was top notch! Cheers!
Agent Cho was pleasant, kept me informed and got me the info I requested
As I mentioned yesterday to Rene Zepeda, my service advisor, he and your entire service department are ensuring that I will continue to buy BMWs from Chapman for as long as I keep waking up every morming.
Been coming here for many years, getting my BMW serviced and each year it just keeps getting better!
Mike Reeves Service Manager continues to demonstrate excellent customer service. He welcomed me when I drove into the service center. He listened to my request and advised what needed to be completed. He kept me informed of the status and ensured everything was taken care of. He represents Chapman with integrity and professionalism! I highly recommend Mike Reeves. Sincerely, John Kocinski
Courteous personnel.
Fredi was very helpful in explaining the issue with my brakes. He didn't try to get me to buy something that I didn't need. I appreciate that.
Rene was a big help in getting my car looked at!
Excellent - Tony DiSalvo does an outstanding job of taking care of all the service needs on my SUV. He is a true professional friendly, personable, courteous and extremely knowledgeable. You are very fortunate to have an employee of that caliber on your service staff. I would highly recommend the Chapman service department to anyone.
Excellent - Tony DiSalvo does an outstanding job of taking care of all the service needs on my SUV. He is a true professional, friendly, personable, courteous and extremely knowledgeable. You are very fortunate to have an employee of that caliber on your service staff. I would highly recommend the Chapman service department to anyone.
Fantastic service
Logan was and always a excellent service advisor he's my go to guy always
Nuoy was great! Very knowledgeable about the vehicle and was very easy to work with.
As always, Jonelle did a great job of getting me a loaner and keeping me informed during the process.
I Love the whole BMW CHAPMAN TEAM. The always go that extra mile to make you feel welcome! Thank you
My high expectations are always met. This is my 4th or 5th BMW I’ve serviced at Chapman BMW Chandler. They do a terrific job!
Service experience with Ladell Player was great - thanks!
Metin was excellent as a sales person. We looked at various options and I decided to purchase a new car, which I am very pleased with. Metin was very personable and professional and is a credit to Chapman BMW.
Awesome
Thanks a bunch to Mike R always—always gets me in, takes care of what I need, service is always exceptional—always remembers my name (and I’m sure you have a lot of customers too—always first name basis)…appreciate it a ton!
Mike and the technician were great! Everything went smoothly even trying to find a part that was needed for my car. In and out in a reasonable time. They're the best!
I was highly impressed with the preparation to know my vehicle, what it needed, what was covered and how the service would proceed. Then it was executed as described and I was kept well informed. Chapman is second to none!
I was treated very well and informed in person and on my phone how the process was going. The only thing I saw that I felt was not completely done was the wheels and tires were not done. This is why I can’t give a 5 star rating.
Great staff, fast service
I drove from North Carolina to Arizona and wanted to check car and have routine maintenance performed for long drive home. I got a same day appointment and everyone I interacted with was professional, friendly and helpful. Mike in service was my adviser and was fantastic. I left the dealership with confidence and completely satisfied with the entire experience. Highly recommend!
Service Rep Tony keeps me posted and is a pleasure to work with
I went in to get my car looked at for some concerning issues and was very impressed with how professional and kind the staff is. My advisor Logan Bowers was very helpful and did a lot for me when I needed some info and help with finding out what was wrong with my car.
Steve's customer service and knowledge is commendable! Best Salesman I've experienced in several years of purchasing cars.
Very kind, concise and honest. Was a pleasure to be helped by him
We are so thankful for the service we received on our 2023 BMW X5. Ladell is our service manager and he is always courteous, prompt, and professional. Thank you so much.
Totally awesome salesman! Got me in a new car! Was in and out. Fastest time ever. Thanks again Andre Sims@
As always fantastic and beyond service from Jacob! Thx!
Fredi did a good job.
Mike Reeves as usual is simply exceptional in every regard!
Exceptional experience in every area of the process
I really appreciate the service I receive and the professionalism of the service advisors, They are very informative to you about the conditions of Your vehicle and recommend repairs, You can count on them being honest fast friendly and courteous while your vehicle is in service Fredi Urieta has been my service advisor and I just send a big thanks to him and BMW for having great service and advisors there.
My experience was just awesome. I came in thinking I wouldn’t get something I wanted if approved at all and I received both! I couldn’t have chosen a better dealership! Thank you!
The customer service is top notch at Chapman BMW in Chandler, AZ. From the service advisor (Jake)to the sales people(Andre), we are really happy with the treatment and service. We highly recommend Chapman BMW!!
I worked with Susan and Farris and they made the process as simple as possible and truly seemed to appreciate that I’m a loyal customer!
My service advisor Joe Murch is one of the best when it comes to treating his clients' vehicles as though they were his own. He is very diligent on which repairs are most important as opposed to which ones that aren't as time sensitive. The oil care service was an excellent recommendation and I agreed it was a no brainer. Thank you!
My experience was amazing and easy.
Jonelle Dunlap was amazing. She kept me informed during the entire process. Amazing customer service
The service manager was helpful and communicated every step in servicing my car
Always friendly and accommodating service.
Thank you Bruce for such an AMAZING car buying experience!
Once again the service department did a great job. I needed three things done prior to a long road trip and Kevin organized my visit so everything was accomplished in about 3 hours. He went the extra mile to include everything the X5 needed and even located a coupon to reduce the cost of a 4 wheel alignment.
I have been dealing with loud noises and squeaks from my brakes for serval weeks now. We now know that my brakes are at end of life.
Excellent and efficient service. Thank you!
Kevin Dittler has always done a wonderful job. Answers my questions and takes care of my X4. I sincerely appreciate having a service advisor trust! He has pulled through for me when I had adamaged tire on the freeway And has answered numerous questions about my warranty and services with a smile. Thank you so much!
Well thought out information system for the customer. My advisor was outstanding
Great Service at Chapman BMW in Chandler. Kevin Dittler is the best service adviser I have ever had! Communication is important to me and Kevin does a great job keeping me informed and updated. He takes the time to explain your vehicle service requirements and details. Keep up the great work.
Great job for the past 12 years. Keep it up.
GREAT, PROMPT SERVICE
Steve Burgess is the most knowledgeable BMW sales representative we’ve ever had. He knows all the features of the cars and patiently demonstrated them to us. I feel like we got a fair trade and polite professional and honest attention. We’re so happy that we got Steve Burgess to help us find the right BMW at the right price! Thanks Steve!
Great service! Great staff!
Kevin Dittler was outstanding great communication