Reviews
My service advisor was very attentive and vehicle was done faster than expected
Fredi Urieta and Erik Toledo provided excellent service
Excellent service from the moment I pulled into the service bay to final pickup. Great communication, friendly, knowledgeable front service advisor as well as the mechanic doing the work.
My experience with Chapman BMW for the last 3 1/2 years had been exceptional. Sales and service departments are top notch!!
Jonelle is always so nice to work with. She makes the process so smooth and is always so nice! I really enjoy working with her.
I have purchased 4 BMWs from Chandler Chapman. Very pleased with the service. They care about me as a customer. Mike R in service always takes care of my concerns. I plan on purchasing another BMW from Chapman in the near future.
I called and got an appointment scheduled quickly for that same morning. Erick Toledo was assigned as my Service Advisor. He did a very good job of keeping me informed. No fault of Erick, but since my appointment was at 10:45, there were no loaner cars available. Chapman has always provided a car, but I guess they don't have enough loaners now. I was offered a rideshare, but declined the Lyft.
I took my car in for a back window repair. Jeremy was always available to answer my questions or concerns. He went over the review of the car. What was needed or could wait til the next oil change. He cares about his customers. Thank you Jeremy!
I have had nothing but the best customer service from Jeremy over the years. He’s a big reason why we have purchased so many cars from Chapman BMW.
Mike Reeves is always attentive and does above and beyond to make the service experience pleasant.
It's not only the quality of the vehicles, which I find amazing, but the customer service. They are always top notch and Jeremy goes above and beyond. Once they redesign the front clip, I will be looking at a new Beemer
The service has always been beyond exceptional with Jeremy. We would go out of our way to bring our cars to you when we lived in Fountain Hills because of Jeremy. In fact we continue to buy cars from you in part because of him.
Just a heads-up. Customers of Chapman s/b made aware of any BMW rebates without having to ask. 1) Most recently I discovered there was a $750. BMW rebate available, but it was after I signed the purchase agreement. The next day I mentioned to my sales person there appeared to be an available rebate. A revised agreement was executed that included the rebate. 2) In 2012 a $1,000 rebate was available but was never offered by the Chapman sales rep. Subsequently, I purchased an identical 2012 - 528i from Penske, but the purchase price included the rebate. The above being said, I have and will continue to recommend Chapman for BMW sales and BMW service. I have purchased BMW cars since my first BMW in 1983. Three of them have been from Chapman and now four with the recent purchase of a new X3.
Great service
Kevin Dittler is by far the best service advisor I’ve ever had. He’s knowledgeable, professional, responsive and very helpful. I trust his opinion and know that he has my best interest in mind. The mechanics also do a great job and I have confidence that all repairs will be performed correctly.
Always excellent service with a smile
Jeff Orenstein has been our one and only sales advisor at Chapman BMW Chandler for about 9 years, and we have purchased and leased many vehicles through him. We have had an exceptional experience with Jeff every time, and he has gone over and beyond to get us the features we want on each of our new vehicles as well as safety features that would be good to have. Jeff also makes sure he explains any new features/technology before leaving the dealership in our new vehicle. The service department has been exceptional as well. Joe Murch is our service advisor who like Jeff goes over and beyond when our vehicles are being serviced. The BMW Encore program at Chapman BMW is so helpful, and Karen has helped us many times learn about the latest features on our new vehicles. She is so knowledgeable and very patient. Make sure you use these three exceptional people when purchasing and servicing a new vehicle from Chapman BMW Chandler! You won’t be disappointed! Doug/Mary
From the moment you enter the service bay you’re treated with first class professionalism. Super clean and quick, and thanks for washing the exterior!
Chandler BMW is the best dealership I’ve had the pleasure of working with. Thank you Steve Berg for finding my 530i in the perfect color combination, and going the extra mile to make my online purchase quick and enjoyable. Steve, General Sales Mgr. You Rock!!
I am very much Happy with the services I received from Chapman BMW
Kevin was great as got me in quickly and kept me informed of the progress throughout the day.
No one better, Tony always gets it done right.
I always get great service on my BMW at Chapman BMW Chandler. Jonelle Dunlap has been the best of the Service Consultants so far. She keeps me informed and gives realistic estimates.
I bought my 328i at Chapman Chandler 7 years ago. My service person has always been Jeremy. Without fail, he covers everything in detail with me… paperwork, work done, etc. He looks forward to see what is upcoming in the near future, which I really appreciate. Yesterday I came in for an annual oil change and learned it was time to change spark plugs. Jeremy asked me what I wanted to do and I said “let’s change them now”. I always ask for Jeremy when I schedule any service. I feel confident that the techs will do their best work on my car and I recommend Chapman to others. My buying experience with Karl Muik was exceptional. I still look forward to seeing Karl and saying hi when I come in for service. Thanks for your intentional efforts to build a “service culture” at Chapman!
The Chapman service team was able to match passengers side window tint. Happy with the result and service.
So far I have purchased a total of 7 different cars from this location. All of the service is always excellent, from the General Sales Manager, the salesmen, the Genius helpers; the Service Advisors (especially Joe Merch); and the Mechanics are very professional and helpful. This is the only dealership that I will continue to only do business with!!!!
Always a great experience
Jeremy is the best when it comes to servicing my cars. I have been fortunate to have him all these years!
I took my leased X3 in for service and was met immediately by Erick who was very friendly, helpful and professional who also kept me updated on the status of service. From there, I met Andre, Farris, and Kelly who were courteous, professional, and very knowledgeable. Everyone at Chapman BMW went above and beyond my expectations! Long story short, I happily purchased my X3.
Joe gave me a detailed report while waiting for my car to be serviced and that is nice to see! No surprises and overall great experience!!
Took my car in for an oil change and left with new rear brakes! Service advisor Mike Reeves was great with communication and explanations . Even went out of his way to respond a few questions I had days after service. Thanks again Mike !
Fredi was attentive and went out of his way to assist me. The videos that you provide on each vehicle are extremely helpful and transparent.
Jenelle was awesome kept us informed
I was given a Lyft ride from the service department and the Lyft driver was rude spewing his political biases. Uncalled for! Suggest you use a different company
Steve was the sales person who helped me from the time I placed my deposit for my i4 through the waiting period that, to me, seemed like forever, until delivery. He was extremely helpful and patient with me. If I buy another BMW, I will look for Steve to help me.
BMW has great customer service! Service department is on point. I love the way they send customers a video of the inspection process. You see step-by-step what needs to be fixed. It’s also great to see everything that needs to be fixed via text. Customers can then choose what to fix now and what to fix later. My client service advisor Jeremy Wittig is always a pleasure to work with! Great job.
They are Very professional and patient listening to my requirement and helped me find a great deal.
Metin is the best. He is so friendly, talks with a smile and he is genuine. I will return to buy another car from him when it’s time.
Just purchased an X3. I’ve purchased several vehicles throughout the years and have to say Chapman BMW is a great dealership. My salesman Loc made the purchase process flow smoothly. Very professional knowledgeable and no pressure. I also used the service department on multiple occasions and have always had a positive experience.
Our service advisor, Mike Reeves always gave us a great service. Thank you. Myong Nolan
As always Jacob was outstanding in his service and professionalism.
I had a great experience working with Don. He was helpful and great at communicating. Love my new x5
Tony always treats me so wonderfully! The service was incredible!
Tony service was great.
A nice job done by all the staff at Chapman
Jeremy goes out of his way to make sure I’m taken care of. Thank you again!
On time Great service. No hiccups.
Had such a great experience with Don. He was super knowledgeable, patient, kind, and overall really enhanced my experience with BMW. Helped me purchase my first one and couldn’t be happier!
It was a great purchasing experience. My sales representative had great customer service. THANK YOU
I have to say my salesman is the best. Isaiah made a special video of the inside and outside of my suv and it made the difference. Being out of town I didn't want to drive up to look at vehicles. If that wasn't enough he even drove it down to Tucson and delivered it right to my house. Someone give Isaiah a raise!
Great service, René was awesome all the way through. Loaner vehicle helped tremendously.
Quick and on time
Review
Kevin is very professional and gets right back to you with updates. He is the best service rep I have had in 10 years at this location and he is honest.
Jonelle was wonderful and explained everything very well. Committed time frames. We’re also shared and met.
Mike Reeves is excellent advisor. He really works well with all I need. He really deserves an excellent performance.
John Stanley was amazing and he stepped in when who I had my appointment with bailed out on me without notice. He received me with a smile and took the time show me a few cars. He never made me feel rushed and he allowed me to make my own choices...he was a true pleasure!! Thank you for everything John!!
Rene got me in and out on time so I could get to my meeting. Great Job. Thanks
Another great experience at Chapman BMW. My last few visits I have been paired with Jonelle as my consultant. Once again she was above and beyond.
My last visit to Chapman BMW for my X1 services was handled courteously, professionally, and expeditiously. Rene made sure my car was ready on time and kept me continually informed. Dealerships like Chapman make a BMW purchase worth every penny!
Thanks Rene for servicing my vehicle. I appreciate that you were able to get me in and out in a timely manner
Jeremy W. is my preferred advisor. He has assisted me on 3 BMWs I have purchased from Chapman. He is knowledgeable, responsive, and informative. Great guy to work with. He makes you feel valued as a customer. I tell everyone to go see him. Jeremy is a true professional.
Tony in service goes above and beyond to his customers. He provides extra effort and care in taking care of your service needs.
Courteous, professional
Mike went over and above with the servicing of my vehicle, by staying in touch and keeping me abreast of things! He doesn’t know yet, but..He’ll be my advisor going forward!! ??
No one likes having problems with their car but it helps to have a professional Service advisor that makes it a little less painful. Rene Zepeda was curious and professional and kept us informed along the way. He was a pleasure to work with, thank you.
Joe Murch, our service rep at Chapman BMW, coordinated our issues with service techs for our recent annual service. Beyond the actual service items, he addressed 2-3 minor issues that we reported, ensuring that all were resolved to our satisfaction.
Andre Simms is an excellent "salesman": honest, direct, friendly. Mr. Simm's follow-through is epic.
As a follow up to a repair done out of state, Chapman found issues, worked with me and my insurance company, and made all the appropriate repairs in a prompt manner. Erick did a great job of communicating and coordinating the work!
Tony Disalvo was really great, helpful and courteous
Tony always takes great care of me when I bring my X3 in for service.
Jonelle Craig and her team did a superb job diagnosing and fixing an emergency call malfunction problem in my 2022 BMW X5. Scheduling the appointment in the last minute was very easy; the service advisor returned the call promptly after the contact information was entered into the system.
I just completed my scheduled service for my Z4 M4.0 and couldn't be more pleased. Kevin, my service manager took care of everything for me and couldn't be nicer. Kevin has assisted me with other service items in the past and has ALWAYS treated me like I was the most important customer they have and has ALWAYS made sure my concerns were addressed and properly resolved. I can honestly say that Kevin has been the best part of being a Chapman customer.
Fantastic service advisor! He’s so helpful.
Jeremy was excellent as my service advisor I will use him for future appointments
10 out of 10 on service
I recently traded in my car for a 2022 530i at Chapman BMW. From the moment that I walked in, my sales, Bits Farjardo took great care of me. He was very friendly, patient, professional and accommodating throughout the whole process. I'll definitely look he up again for my future BMW cars.
Every aspect of my service visit was A+. Tony Salvo guided me through the process in a personable and professional manner.
The whole team at Chapman were A1. Thank you to all.
Everything went great from my original purchase to getting it serviced
Everyone was super nice. Flawless service.
I worked with David P. in sales. He was very personable, worked hard to find the perfect X3 based on my wish list and was quick to notify me the moment one arrived. I was able to finalize my purchase very quickly and had a great experience with financing! David had great follow up even after the sale! He was great to work with!
Jonelle was great...
Just a shout out. Spoke with Tony on a Thurs to get me in on Fri. I couldn’t believe anyone answered the the phone at 5:55. He was able to work me. Got there on time he met me explaining everything and was so pleasant. Thanks so much!
Staff was great to work with
First of all I accidentally showed up on the wrong day and they fit me in which I appreciated. The service manager was great to work with, kept me informed, gave me options, was quick and efficient.
Great Service from my Service Advisor Joe Murch.. Nice work.
Tony was a great help
Great service and help
Mike Reeves provided excellent service for my Z4 annual service.
Great job coordinating my service visit
Joe Murch continues to exceed my expectations as a service Advisor! He was able to get my car in the same day I called and went above and beyond in researching rebates for my X5.
Super good service
Salesman Steve Berge and Manager Steve took very good care of me in the purchase of a 2021 Porsche. They both went over and above what no other dealership would have done! That is why I will go no where else to purchase a car except Chandler Chapman BMW. I have bought 8 cars from this location because of the great people there!
Excellent customer service from all the departments I interacted with and friendliness; very informative on all aspects of ordering and picking up my new BMW in Chandler, AZ. A special thanks to Lok, my sales person. He was exceptional! Thank you to all!
Jason Penny & Bob have done a great job for us each time. The M340i was the 5th vehicle that we have purchased from them !
This is my second purchase with Marci Stallings of Chapman BMW following a previous stellar experience. I knew when I decided on my Z4 I’d only work with Marci. Marci thoroughly answered every question I had pre-sale; mid-build; through acquisition and even post-sale. (And I had A LOT of questions.) My questions or concerns were always happily and promptly addressed to my full satisfaction. She is very sharp and skilled in all aspects of BMW product and customer service. I highly encourage anyone considering a BMW purchase to seek out Marci for a great purchase experience.
Janell was very professional. Very good service person. Complete satisfaction with my process. Problem solved efficiently.
Tony was a great advisor. He was extremely attentive to the issues I was having with the vehicle. He kept me in the loop with the progress of the vehicle and lensured everything was completed to original standard. I would definitely work with Tony again and recommend him to friends.
My Service Advisor Jacob Malburg was the reason my recent visit was a memorable one! He's the best! Thank you.