Reviews
Love this dealership!
Fast, friendly. great stff!
Joe my service admin is so healthful answers all my questions and has helped me get parts for my older car. It’s an 07 and in great condition. Joe has helped me keep it this way. I just bought the car a few months ago and decided to have a dealer look it over. The technician that worked on it sent a video showing everything that was checked and the condition. I was going to drive the car to Utah and thought it would be fine with the ecption of an oil change which was done correctly. On the initial examination the rear tires were severely worn on the inside even the steel belts were starting to come through the tread. Thanks for the great care. The tires were replaced and the rest of the service. It has never driven better!!!!!! I can recommend chapmanbmwchandler for your new car or for expert BMW service on any Beamer you love
My service advisor always goes above and beyond to communicate and make sure that my service experience is great. Joe Murch has been my advisor for the past two years and I feel like he is transparent and is looking out for me.
I recently leased an X3 through Chapman BMW Chandler. The entire experience was unbelievably smooth. Jason Penny was our advisor who provided the options that were available for what I wanted. He was not over-powering nor pushy...just provided facts allowing us to formulate our decision. We believe Jason is a valued asset to Chapman BMW Chandler.
We ordered a 2022 X5 and the experience was top notch! Our rep Hany was proactive in his communications, keeping us informed throughout the process. Hany was fun, affable, professional, and genuinely appreciative of our business. Chapman BMW is our 3rd BMW dealership we've purchased from around the country and they really focus on the customer experience. The GM made sure to spend time with us and our technology genius is an actual genius, even calling us at home later in the day to work on a few setups. If you want a great BMW buying experience, go to Chapman BMW and ask for Hany!!!
We dropped off our 2019 BMW X3 for service. We were greeted in a professional manner and picked up car the same way. The process was simple and effortless. Thank you
Excellent service and knowledge
I saw the CPO BMW that I was interested in online. A salesperson emailed me and I made an appointment to stop in that afternoon. He wasn't pushy at all. We took the car for a test drive and he explained some of the "bells & whistles". A week later I returned with my husband, signed the paperwork and walked out with a beautiful BMW!
Rene is very professional and courteous, he did a great job. Very appreciative
Helpful, efficient. Clear explanations. I loved the actual video review of the car. Delay with all the issues and spotted things that needed correction. Great people.
I have purchased 3 BMWs in the past 3 years, all from Chapman of Chandler. In each case I was immensely pleased with the professionalism and honesty of the staff. They went the extra mile to give me as much information as possible, and perhaps most important, the best deal. My last purchase was greatly facilitated by Steve Burgess, Steve Foster, and the ever enlightening Farris Gunning. Each of these men were exceptionally friendly and responsible for making the often dreaded buying experience quite pleasant. And BEST of all, I got to drive home in a new FANTASTIC "adult toy". AWESOME ????????????
All work was completed quickly and well done. Oil change too. Ray Rogers my Rep was knowledgeable and very courteous to me as a customer. He answered all my questions. He made some recommendations but did not try to upsell me. I appreciate the quick service and the customer service too.
Joe Sokhon is the person who helped us with the purchase of my suv and he is the most understanding and caring sales man person ever! He took the time to listen to our concerns and match it with our needs, he was very patient with the purchase and was able to exceed our expectations. He went above and beyond! We love him and he definitely deserves a raise! Thank you Joe for demonstrating you really care about your customers!
Andrea is just a nice guy , hustler as well as Bob , just great to work with . However , I disappointed by your financial dept - the younger guy was good until I told him , I did not want to purchase anything else , I had not slept and he seemed like he was hurt ,he someone was closed , I left my drivers license there and he gave it to another fellow .. I was right in the lobby , I would of respected him more had he handed it to me personally . I will purchase fm Chapman but only if I can avoid the fellow in the financial dept - poor , poor professionalism . The customer is ALWAYS right not the service personnel !
Thanks for everything
Steve Berg is a real professional which is a credit to Chapman BMW
A few days ago I bought a BMW 435i M performance Convertible and worked with Joe Sohkon, Brian Lee and Farris Gunning II on this deal. Each of these guys provided great service and an ideal sales experience along with a partnership in bringing me in to the BMW family. My new car is super awesome and I look forward to many years of enjoyment of my car and a service affiliation with this dealership. Thanks again guys!
Put your car in good hands, take it to BMW for all your service needs.
My service tech (Tony DiSalvo) is professional and provides EXCELLENT customer service. He is friendly and explains all the details of service to my vehicle. He must be commended for his hard work and efforts. L.Kenner
I have purchase several cars from several different dealerships over the years and my experience at BMW Chandler rates at the top. Andre' Sims & Bob Arvizu were fantastic, very professional, and truly a pleasure to work with.
The people are kind and professional. The mechanics are experts. The facility is spotless.
Great service, great experience, great hospitality great customer service overall A1 goes above and beyond for the customer which makes you feel appreciated
Great service from drop off to pickup as usual. I am a long time BMW owner and Chapman and especially Jacob are the best!
Excellent Service Advisor and excellent service as always.
Mike exceeded my expectations when servicing my M2. He explained what they would check based on my feedback and even provided a loaner when I didn’t ask for one. Which I really didn’t need since the service was so quick. Overall excellent experience as has been most of them with Chapman.
Jonelle did a great job!
Mike Reeves, always great customer service. Takes his time and explains service. My 3rd Chapmen BMW!
I am absolutely amazed with the program that Chapman BMW has perfected over the many years in business. From the purchase of my CPO 340i from Bits all the way to my service adviser Jonelle. I am thoroughly impressed with every individual that I have come in contact with. And of course the video of my vehicles underside with the technician going over brakes, suspension, tires and more. Come on, how can you beat that. I'm sure they'll find a way. Thank you Jonelle for taking the guess work out of my service appointments.
Attentive and professional service advisor (Tony DiSalvo). He provides excellent and honest feedback. I am very happy he is my advisor. In addition, he being busy upon my arrival, the advisor next to him took it on himself to check me in. Well done!
I bought a lot of cars in my life but I never had such a great experience as buying my BMW. The sales personal is very friendly and knowledgeable and absolutely no pressure. Thank you Jason and Hany for helping us getting my Dream Car.
Excellent
Jeremy W. provided outstanding service getting our X5 vehicle repaired promptly. He made sure that we were updated on the status of our vehicle and had the work completed in a short amount of time. We enjoy the professionalism Jeremy gives us every time we come to Chapman BMW.
Efficient, trustworthy and service explained thoroughly.
Joe is very knowledgeable about cars and tells you only what really vehicle needs for repairs and he is extremely nice and understanding and patient person
I had an oil change and a recall on my vehicle. I was in and out quickly. Great customer service. The vehicle was completed earlier than expected.
Toni my service advisor took care of business.. I even got a loaner for 1 day.
Jonelle and her team was great to work with. Even though there was a delay in getting the work completed, she kept me updated the whole way with texts and phone calls. I appreciate her and Chapman for the work effort. Chapman service and sales is why I keep coming back here to buy my cars, even though I live in Henderson, NV now.
Very easy to work with, informative and just a pleasure to work with. Would recommend to anyone
Easy to make appointment. Someone was there to greet me when I arrived. Service was performed in a timely manner. Tony did a great job.
Was very helpful and took excellent care of my situation. Only problem was, my service was not covered by my warranty, which was not her fault.
Service Rep Ray Rogers greeted me on arrival. I was there for a Wheel Alignment appointment. He remembered me from a previous appointment. He was very efficient in taking my vehicle and processing my paperwork. He answered all my questions to my satisfaction. I enjoyed the waiting lounge while waiting for the service to be completed. I really like that Chapman employees do not try to high pressure upsell you. I also had a good experience in the Parts Department. They willingly answered all my questions. Thank you. It’s a pleasure to do business with your Dealership.
Tony has excellent customer service skills. He took care of all of the vehicle’s needs and answered all of my questions.
I brought my X5 M to Chapman for its regular maintenance. This is the second time in since I purchased the vehicle and both times Mike has taken care of me above and beyond my expectations. I had a great experience both times and will use this location for future visits.
I would like to give kudos to our client advisor Marvin P White for his giving us a great client experience at Chapman BMW of Chandler. It was the first time we went to the dealership, he greeted us and helped us find the right car for us. He accommodated us, helped us find the available car, gave us some great options, assist us with purchasing the car. I can see his passion and dedication to his job. If I have some issues with a car he responds quickly with text and he helped me a lot. Definitely, I highly recommend Marvin and I appreciate his assistance.
Mike Reeves has been the most amiable and useful service agent I've ever dealt with.
Janelle kept us informed on the status of our recall and addressed additional concerns when we dropped the vehicle off. She was polite and professional. We look forward to working with her in the future.
I can't thank Jacob enough at Chapman Chandler. He made my 1st time service appointment comfortable. Not only was he thorough with the process, he made sure he kept me up to date with every step of any repairs needed. I will definitely be taking my BMW back there.
The repair went quit well. The car rides as expected. I am completely satisfied with the service and Janelle was phenomenal.
Everything about my purchase was great! Andre' was my sales person and he spent a considerable amount of time with me finding the perfect car and answering questions. He even went with me to the rental car place to return my rental! Everyone I spoke to was helpful and very knowledgable and If they didn't have an answer for one of my questions they found someone who did. Thanks for making this big purchase as stress free as possible!
Great attention to detail but way too expensive….
BMW is easy to schedule, excellent at updating where your vehicle is in service process and I love the video they send to show you all of the things they checked.
My experience from purchasing a 2022 BMW X5 from Chapman BMW in Chandler was excellent. Steve Burgess who worked with me through the entire purchase was outstanding. He was quick to address all my questions with professionalism and knowledge. This was my 2nd BMW car purchased from that location, and hopefully not the last one. Thank you
Always a great experience
Just wanted to say what a fantastic job the entire crew did with regards to my new M5 Comp. Jaclyn, Marci, Loc - all 3 went above and beyond!
Jonelle did an outstanding job of getting the seatbelt lock repaired.
My service was done timely. I was greeted immediately upon my arrival by a service individual. My service advisor, Jeremy Wittig, had me on my way within 10 minutes of my arrival in a service loaner. Jeremy called me at around 2:30 in the afternoon and let me know my vehicle was finished. My car was washed and ready to go when I picked it up. Wonderful service!
Two days before we were leaving on a two month road trip, the engine light came on with that ominous warning: do not continue to drive. We immediately took the car in to our service rep, Tony DiSalvo, to find out the problem. He got the car in and the next day we had a new battery! Tony is always great, attentive to our needs, and listens to the description of the problem, and makes clear the why and what that the problem requires. He has been our service rep for over ten years. He is the best!
I had an awesome experience with my car service at bmw Chapman. Jonelle was very helpful, professional, and efficient. Keep up the excellent job
The place is well organized. My advisor (Tony DiSalvo) is very customer friendly, personable, informative and professional. I also found the video review of my car inspection to be very informative. Well done!!!!
Mike Reeves was my Service Advisor. He did an outstanding job of understanding my needs and making sure all issues were address. He explained everything that as done and what to watch for in the future. He kept me update during my wait and made the experience great.
I came in for a super annoying rattle in the sunroof. Joe Murch took the best care of my car, and when I got the car back absolutely no more rattle. Thank you!
Every time I take my car in to get serviced I feel like I am getting 1st class service. Jeremy Wittig is an outstanding advisor!!!
Jim approached me at arrival when Jacob was with another customer. Jim saw to it that my X3 was delivered to my service technician Anthony for a needed pre-road trip review.. I greatly appreciated both their kind, polite and quality services
Once again, Tony DiSalvo came through, as he has for the last two decades, providing excellent professional advice concerning repairs and services needed and desired for my vehicle. Today, my 2013 335i with slightly over 26,000 miles on it is once again a "new" car ready to give me years of good service. Thank you, Tony and the fine technicians at Chapman BMW!
Jacob Malburg my service advisor, always does an excellent job of following up on status of my vehicle and minimizes the time you waste waiting for your vehicle.
Tony DiSalvo is always a pleasure to work with! He answered all of my questions and explained the service provided in detail. Tony was also considerate of my time…….. a very efficient service appt. Thank you!
Tony is a great employee,he is always smiling and knows his stuff. I have been a loyal customer of BMW for over 24 years and will be.
My advisor caroline jonathan helped greatly with my car servicing. She is so sweet
Tony provided great service as always.
I found the vehicle that had all the features I was looking for at Chapman BMW. My knowledgeable salesman Loc was very helpful in guiding me through the process. From the test drive and reviewing the features, and to signing on the dotted line with Mickey in finance. My thanks to the team at Chapman BMW Chandler in making this possible. Love the X3.
Thank you Hany for providing us an amazing customer experience.
From the moment I arrived at Chapman BMW till the time I left the dealership I felt like it was all about me and my car. (I never had such a great experience at a doctor’s office). I was greeted by a friendly attendant, then shown to the impressive waiting area with refreshments and snacks. While I waited, my personal, friendly and very knowledgeable technician Jim Hager updated me via video about the status of my car. He then suggested what needed to be fixed. I have never been so impressed with any car dealership. I was there for a regular maintenance service, but a couple of unforeseen things popped up. No problem! They took care of it, gave me a loaner and had it all fixed in no time. What service! Thank you, Chapman BMW. I’ll never go anywhere else! Gisela Ryter
I recenty needed work on my out-of-warrant Z4. The service writer that I had for this was Jonelle. What an excellent experience. I was informed promptly of what needed to be done in a professional and courteous manner. All work was done promptly by Chapman's service department. Everyting was explained to me so I could decide on repairs. Trust is so important in believing the person explaining what repairs to an out-of-warranty vehicle are necessary. Jonelle patiently and thoroughly explained everything. Chapman's service took care of my Z4 the way I would want it done. I've had many service writers over the years FOR various cars -- so far Jonelle is the best. I highly recommend the quality of Chapman BMW service and Jonelle as an excellent service rep.
Service consultant, Caroline Jonathan to me is an expert in her field. Her personality, and experience makes your company look good. She is a very friendly person.
Didiix
Great service team - Tony DiSalvo is superb; extremely helpful, accessible, and knowledgeable! Will return to BMW Chandler because of the service provided!
Joe is really a pleasant person.
Rene did a good job
Tony is always ready with suggestions and recommendations. He goes beyond being helpful! We have been working with him for 5 plus years. He is super!!!
Service Advisor Mike Reeves is the best service advisor I have ever met! Your company has always provided me with excellent service, but Mike is far and away the best of your employees. He is friendly, and incredibly knowledgeable. He diagnosed the issue quickly and correctly, and had the repairs completed in less than 24 hours. Amazing! I will be returning to see Mike whenever I need my BMW serviced in the future!
I have owned BMWs for thirty years and have had service around the US and Europe -- even from the main BMW facilities. The experience this week with Chapman Chandler's team was far above any I have experienced in those thirty years. In particular the support provided by Jeremy Wittig and Tony DiSalvo was simply world-class. Courteous, knowledgeable, adaptable, efficient and effective, these two professionals greatly assisted in rapidly resolving a number of complex issues -- some core to their mission, some just a reflection of professionals who understand outstanding customer service means going the extra mile. Chapman BMW Chandler has really stepped up its game, and I can't thank both of the individuals enough -- do what it takes to keep and advance these two representatives...they are truly superstars by any measure. VR Richard Zahner
My service consultant Tony DiSalvo was great and service was quick.
Service and pick up was prompt and efficient. Thank you
Thank you Tony DiSalvo for taking care of me.
I recently had my X3 in for service and Tony did a great job on keeping me updated and taking care of things.
Excellent
I want to thank Karl, Vanessa, and Jacob for taking such great care of me in doing service on my car. Such a great team!
Rating Metin Gurbuz (Sales Professional) and Champman BMW, 5 stars is an understatement. From start to finish, Metin was flawless. He is knowledgeable, friendly and professional. I highly recommend Metin Gurbuz and Champman BMW.
> BMW Is The Ultimate Driving Machine! > Chapman BMW Is The Ultimate Auto Dealership! > Tony DiSalvo Is The Ultimate Auto Service Advisor!
service people excellent
From the receptionist, Elizabeth to Marvin White, exceptional! Then Farris Gunning who can move paper like no other. You were all great! Got me in and out in record time and I love my car! Sorry I missed seeing Bob Arvizu, always pleasant to talk to when I’m in for service! Of course, who takes care of my car when I bring it in...Jeremy! Thanks again for a job well done!
I don't have a BMW dealership where I live so I travel out of town for servicing of my 330e. Ended up getting there 45 minutes early for my scheduled appointment. Took me in with no hesitations. Courtesy and helpful from the person who checked my in to my service advisor Rene. Excellent, top notch service and people. Greatly appreciate it. You guys and gals take pride in your customer service and work. Keep up the great work. Thanks BMW!!
My customer service rep was awesome.
Prompt on appointments. Great video of the details of the car while servicing. Loved it !! Great service overall.
great costumer service, attentive and professional work while I was waiting for my car service.
Passenger door lock stopped working so I contacted Tony D for an appointment to check it out. Within 35 minutes of my arrival they had diagnosed the problem, and an hour later it was fixed. Car was clean and ready to go.
service rep took care of me and answered my question promptly
Jeff Orenstein is the best and we will forever buy a car from him again and again.
Jeremy always provides great customer service and takes care of my family when we bring our vehicles in for service. Our experience is what makes us returning customers and we appreciate everything!