Reviews
Fast easy schedule, intake, loaner and diagnostic/service. Mike Reeves Communication updates, confirmations make the process seamless for the customer. Always a great experience working with him!
Tony Disalvo’s customer service was exceptional! His kind and patient approach was very much appreciated. He’s a relationship builder and is very empathetic. Thanks for the great service Chandler BMW provided to me!
Toni is my representative. He kept me up to date on what was going on.
I would have given a 5 rating but, I received an initial charge of $200 for an oil change, but had to alert the service tech that my car was still under the 1 year CPO warranty. Luckily I remembered otherwise I would have had to pay the fee. He did double check and the warranty was still valid. I did enjoy the video of what was being serviced on my car. He found something that I never would have noticed. Thanks for the great service.
I've purchased 2 vehicles from Chapman in recent months they have revised there Service approach and I want to give a high 5 to Vanessa the service manager & my service advisor Joe Murch they stepped up and made our visit the best experience I've had at a dealership in long time I will be a Chapman Customer for many years Great Job guys!
Tony DiSalvo goes above and beyond for me on my servicing needs. He is the only one that I will deal! Thanks again Tony for your great customer service. I appreciate you!
Joe was friendly and knowledgeable. Even under a remodel, service was great. Thanks, Mark
Joe Murch is an excellent service advisor and I very much appreciate his effectiveness
Our service representative is Jacob Malburg, he is always professional and provides us with great service and always has time to discuss the impacts of the service report. I recommend him for anyone who has purchased a new or used BMW.
Thanks to Joe Murch for keeping my car in great shape!
Fast service and very friendly service advisor.
Just a shout out to my graves for being such a great service rep!’
Mark and the staff were courteous, and they made every effort to make it a pleasant experience. I liked being able to see the video of the service, and it was nice being kept up-to-date on the progress of the service via their app.
Andy Rummel is the best! He is always there to help with any questions or service needs fast and always makes it a smooth process!
I've been a long time BMW owner (28+ yrs) and can count on my service mgr. for great service.
Knowledgeable, Personal , and professional
Vince was great to work with... he was friendly and explained the process to get the repair done.
Great
I purchased 4 new tires for my BMW X5 and Service Advisor Tony Disalvo was able to accommodate my schedule and provided excellent customer service. He also worked with the Tire Manager to price match to provide me with a lower per tire price. 5 star service with Tony! I will definitely be taking my vehicle back to Chapman in Chandler for future service needs.
Very professional and informative system to inform and educate car owner on status, service needs and information about what parts needed do and why they need replacement.
Tony was helpful, accommodating, and a great service advisor
Renee in service was extermely helpful. He was professional and honesty. He kept me uodated on status of service.
Jeremy Wittig is a great service advisor. Very professional and stays on top of getting the car serviced quickly and any repairs or scheduled service done in a timely manner. The mechanics do a great job. Always taken my X3 to Chapman BMW Chandler.
Jeremy was great kept me well inform of all the services needed.
Rene is a great service adviser. Every time I call he takes the time to listen and gets me an appointment right away.
My experience at BMW Chapman is always special. It started when I pulled in for service; I was offered coffee. I'm not sure of his name but thank you. My service guy, Andy was very professional. I also had a great experience with my sales guy Loc. I came in for service but ended up buying a new car. Keep up the awesome job guys. I'll be back and will spread the word about the outstanding service.
Rene helped me out with an unexpected battery replacement yesterday and provided excellent customer service! I appreciated his professionalism and ability to get me in and out of the service department.
Tony Disalvo is the best Service Advisor! I drive over 20 miles to service my BMW's with him, when I have a BMW dealership about 3 miles from my home.
Professional and polite experience.
bmw chapman is a great place for service. Vince Adams is always helpful, friendly and knowledgeable and great asset for BMW.
Excellent manager of sales who works with each salesmen to ensure customer gets the car he/she wants at the price that works for them. Excellent team work.
Thanks for taking great care of my car!
very well taken care of by andy and the other workers thanks to all always pleased to come to chapman for our service thanks
Great Experience
Tom Wojcikdid an outstanding job with my request. I have always dealt with Karl Muik in all the BMW's I've purchased from Chapman but Karl is out for a medical leave, and he forwarded my request to Tom. Technical, professional, expert, and customer friendly would describe my experience yesterday afternoon with my 2020 X3 M40i solution. Tom, quality job well done without exception! Thank you Karl for stearing me to the X3 M40i product. Thank you Tom for all, and BMW for a fantastic product, beyond incredible!
I have always had GREAT service with my BMW. Mark O is top notch! He consistently communicates the status of my car and explains everything in detail. I will ALWAYS purchase my BMW's from Chapman just because of the service!
Service department was very polite and professional. Interesting format applied when explaining Services performed. My car was in really good hands.
Outstanding as always. Mark is great!
Jason was exceptionalduring Visit taking care of recalland other items.
Ok
Andy was really awesome. Provided me with honest opinions about the repairs and reasonable explanation.
Thank you to Jason and technician Joshua for taking the usual great care of my vehicle and me! All issues were addressed and taken care of. Thank you for all the courtesies that you gave me. It is always a pleasure doing business with your service department! Happy Holidays!
I took my X5 M50i for a recall servicing. My Service Advisor, Jacob, did an excellent job of coordinating the check-in, updates and delivery after the servicing was completed. I was kept informed at all times via email and video clips. My car was thoroughly washed and cleaned before it was delivered. At the time of delivery Jacob drove my car to where where I had parked the courtesy car and helped me transfer things from one car to the other. A thorough point to point service. I am very pleased. Thank you.
Andy always does a great job and gets my car back on the road in a timely fashion.
Jacob in service at Chapman BMW in Chandler did an excellent job. Thanks for the great experience.
Thank you Mark for helping me get my tire replaced so promptly on a holiday weekend. You are the best!
I just purchased my 4th BMW from JJ and he is amazing. I had my heart set on purchasing a different car this year as I had had 3 previous BMWs but, once again, JJ found me the perfect car that is unique, feminine and drives perfectly. He is so patient and worked so hard to find the car that would fit my budget and personality. Thanks JJ!
Excellent experience. Tony did everything I needed in a friendly, professional manner.
Tom with internet sales and Andrew in finance are amazing, buying my car was hassle free, I test drove and made my purchase in less than three hours, I would recommend BMW Chandler to anyone interested in purchasing a new car! Thank you again for the great service!
Jacob does good work, he attends to the needs of the customer without delay. He is very considerate and passionate about your experience at the BMW facility. Whenever, I need repairs he is upfront about the cost and when the vehicle will be ready. I appreciate working with him every time we meet. Thank you Jacob your professionalism and dedication to your work is great.....
Chapman has top notch customer service. They keep you informed on the status of your vehicle by sending you a video transcript of the inspection. They are thorough and go above and beyond. Justin was my technician and he was excellent.
Tony Di Salvo has been my service advisor for twenty years. He goes the extra mile for me with honesty and integrity. I have trusted Tony explicitly for all the work on my BMW's. Also my 2014 X3 looks almost new after the great detail work!
Thx tony Disalvo for another great service appt. always a great experience thx tony!
Excellent service as always.
As usual, Jeremy was efficient and courteous - plus, he is fun to chat with...I had to wait longer than expected due to a reqired software update, and he offered a loaner car so I could go for lunch. I highly recommend Jeremy. Thanks, again, for a good service appointment.
Excellent service starting with my consultant Tony DiSalvo .plus the service crews. Enjoyed the waiting area with premium coffee and more. Always appreciate driving off in a freshly washed shiny vehicle. Gunther.
Mr. Jacob Malburg is a great service advisor. I appreciated his cooperation.
I went in for what I thought was a malfunction in my windshield wipers. As it turns out, I had a third party replace a crack in my windshield and they broke my sensor to my wipers. Jason B. was the most helpful and considerate. He explained the process and likely outcomes. He even worked with my insurance company to make sure I didn’t have to come out of pocket for the repairs. That kind of service alone is worth returning!! I am sure I’ll be back soon.
EXCELLENT "AS ALWAYS" IN EVERY WAY. TONY IS THE BEST.
please thank Jeremy Wittig for the assistance he provided during my recent service. He is an excellent representative for the dealership.
Deliver excellent Customer Service. I recommend Chapman BMW Chandler.
Happy to have Andy as my Service Adviser. He is always very pleasant, extremely helpful, and professional in every way.
As always, my service advisor, Andy Rummell, took excellent care of myself and my car.
Joe M. was my service tech and he was committed to helping me resolve a tricky electrical issue with my 2018 X3. He kept me informed hourly and offered options for ways to keep me comfortable during the 3 hour wait. When the issue was diagnosed, the dealership was able to obtain the necessary part, but again, I needed help deciding how best to proceed as it could not be resolved until the next day. Since I was traveling across country on my way west, I really needed this part. The dealership was able to provide me with a Lyft to my friend who lives 45 minutes south. I was able to return the next morning after the part was installed and the issue resolved. I felt comfortable with Joe's attention and concern not only about resolving this issue to my satisfaction but about my personal welfare and safety for my continued journey west.
I can't say enough about the level of service I receive at Chapman BMW in Chandler. I have been servicing my cars there for the past 10 years. During that time Mark Ostaszewski has been my go-to guy. I have never had a disappointing experience with him guiding my service process. He is both professional and personable, a perfect blend for understanding some of the more technical aspects of my car's servicing. They now have a video update that shows your car on the lift and the technician filming and commenting on all the checks underneath. Amazing as always.
Great vehicle Good people
In and out. Tony was great
Greeted, treated and serviced. Vince great advisor. On time and efficient.
Jeremy provides consistent top notch service advice on my BMW X5. Car drives and looks like new thanks to the 4 year free service on this vehicle
Excellent Service
I worked with Jason for the first time during my most recent service visit. Cannot say enough positive things about him! Super friendly, incredible communication, and an all around great experience. Thank you so much, Jason!
Excellent car, Excellent showroom in Chandler AZ and Excellent Service Advisor Tony DiSalvo.
Mr. Jason Bien exceeded my expectations and achieved it in a very professional way. I remember it being what can I do for you and not it is that I can't do for you.
Very pleased with service levels.
Andy Rummell has been my service agent for 7+years. Always professional. Excellent service.
Mike is the most helpful advisor I have ever had at a dealership. He always provides excellent service and the work on my vehicle is done quickly and competently by the tech assigned. The entire process is super easy--communication is excellent as is customer service.
Perfect
Mark did a great job of taking care of my service needs. He was very knowledgeable and answered all of my questions.
Tony has been helpful and is highly recommended.
Jason did great! Thank you for your good work, and great service! We appreciate you!
My service advisor did a great job. The service center is prompt to take my car when I arrive, they listen to my issues, and do a great job giving me updates. My car is always returned cleaner than I brought it. Washed and vacuumed. My adviser was trying to help me with any need I had.
Rene was my service advisor and was on top of it and took care of my car.
Advisor Jacob makes it all happen. He is the best.
Mark O is always professional, courteous and knowledgeable. My vehicle is always ready on time, washed and vacuumed, I am given a loaner if an extended service visit is necessary.
Vincent was very helpful and addressed all my questions in a very professional way.
Tony provides excellent service. He keeps me informed with what my car needs and the status of repairs.
Very professional knowledgeable staff great advice very understanding
Steve Berg did an excellent job helping me out to get in the right vehicle. Service overall was great and the experience was awesome. Thanks
I was helped by Jeremy Wittig and he was very helpful and knowledgeable. I got great service and the technicians took great care of my vehicle.
Great job
Vince Adams and the service team were able to diagnose an issue with my car and get me back in the road promptly. Vince was fantastic in taking care of me and making me feel like a valued customer. Chapman will be my first choice for service from here on out. Keep up the great work!
This was the first service on my X6, and my first experience at Chapman. Everything was perfect. Rene got me checked in and told me how long it would take. Waiting area, WIFI, etc, made for a pleasant wait. Car was done exactly on time and everything was perfect. The surprise was the video walkthrough that the tech did and Rene sent to me. First time I’ve seen one of those and it was a perfect summary of the service. I’ll certainly be back.
Tony has been my service consultant for over a year, and he has always taken care of all of my car needs. He is always positive and in a good mood! Service with a smile! Thank you!!
I would like to thank Mark for always going above and beyond. I emailed Mark w a recall letter I received and Mark responded the next day and scheduled the work. Mark met me at the service bay and took my keys and just as promised; I was back on my way one hour later. Thank you Mark O. for ALL the outstanding service!
Our experience with Chapman BMW was second to none. Tony did an excellent job, professional, thoughtful and communicated daily, even followed up after the service work was completed. Would highly recommend them.
Tony will do everything in his power to make sure you are taken care of and treated better than ever in service. I feel like family when I come here, whether its in sales or service.
Tony is always great to work with. We are very pleased with his excellent customer service! He consistently makes our service appointments quick and easy! We always schedule service through Tony D. and highly recommend him!!
Mark always goes over and beyond. Treats me like a superstar. Great Service!!
Jeremy has been extremely helpful with my X5 AC problem. He kept me updated and gave a thorough description of the required work to repair the system. Thank you, Jeremy, who knows I may buy another BMW instead of that Mercedes. Jim Bargioni
I always receive excellent service. Jake is awesome rep who aims to please